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Community Advisory Group

The Community Advisory Group (CAG) is a 7 member committee established by PLS, a program of the Provincial Health Authority (PHSA).

This endeavour is a an example of community engagement that is meaningful, on-going and inclusive of the diversity of the Deaf community. Being compassionate is at the core of what drives this engagement process. The desire to achieve equitable access to care for Deaf, Deaf-Blind and hard of hearing patients is in essences compassion and an underpinning of the CAG and the overall engagement process.

ASL Video: Community Advisory Group Announcement 

What we do

This is the first CAG for the service established by PLS, a program of the Provincial Health Services Authority (PHSA). We look forward to working closely with this seven-member community advisory group to continually improve equitable access to health care services for deaf, deaf-blind and hard of hearing patients across British Columbia.PLS Service Delivery Frameworkv2.png

We would like to thank everyone who took the time to apply to become a member of the CAG. Sixteen applications from very qualified applicants representing diverse perspectives were received. After a comprehensive analysis of all the perspective presented by each candidate, the selection committee chose eight members based on the pre-set primary and secondary criteria. One spot is saved for Indigenous representation.

Primary criteria were:

  1. Geographic representation: ensuring we have representatives from Greater Vancouver, the Interior, Vancouver Island, and the North.
  2. Diversity in type of language support required: ensuring we have representatives who are deaf, deaf-blind and hard of hearing.

Secondary criteria were related to diversity of representatives related to the following categories:

  1. Age
  2. Indigenous ancestry
  3. Gender identity
  4. Urban/non-urban representation
  5. Immigrants/refugees
  6. Deaf-plus representation
The eight selected members provide the most diverse representation of perspectives based on the selection criteria and those who applied.

  1. Craig MacLean (Deaf-blind/Lower Mainland)
  2. Dan Braun (Deaf/Lower Mainland)
  3. Gordon Rattray (Hard of hearing/Interior)
  4. Leanor Vlug (Deaf/Lower Mainland)
  5. Monika Lane (Deaf/Vancouver Island)
  6. Nancy Zavaglia (Deaf/Northern)
  7. Sarah Taylor (Deaf/Lower Mainland)

The members of the selection committee were recruited from within internal government resources based on their neutrality (had not applied to be on CAG) and their understanding of the health care system. Selection committee was made up of two deaf people and one hearing and signing person. The process was facilitated by a neutral, third-party stakeholder engagement firm, Delaney + Associates.

Reports & Resources


‎Thank you all who participated in the PLS Community Engagement project that sought input in to improvements for the Provincial Sign language Medical Interpreting service. Phase III of the engagement was completed in September 2018. We have since been working on the development of the Phase III visual and written report. 

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SOURCE: Community Advisory Group ( )
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