Sign language interpreting, intervenor and Communication Access Realtime Translation (CART) services are available for Deaf, Deaf-Blind and Hard of Hearing patients when accessing most health care services in British Columbia.
Deaf, Deaf-Blind and Hard of Hearing individuals have a legal right
to access sign language interpreters, intervenors and Communication Access Realtime Translation services at medical appointments.
These services are available 24 hours a day, seven days a week. Eligible patients, family members and health care staff can request the service when needed.
The obligation to ensure communication access rests with the health care organization and health care staff. As the program responsible for delivering these services, the Provincial Language Services works to support health care organizations and staff to fulfil this obligation.
The Provincial Language Services also provides staff consultation, education, community engagement, and outreach with Deaf, Deaf-Blind and Hard of Hearing communities.
There are different interpreting modalities to meet patients' needs. Technology has enabled the interpreting profession to move beyond on-site sessions, with remote interpreting now commonly found in various settings.
What type of Deaf, Deaf-Blind and Hard of Hearing services are there?
Sign language interpreters are specially trained professional interpreters who bridge the communication between English speakers and sign language users. Sign language interpreters are hearing and fluent in the source language and sign language.
Deaf interpreters are individuals who are Deaf or Hard of Hearing and possess communication skills in both source language and sign language. A Deaf interpreter has extensive knowledge and understanding of Deafness, the Deaf community, and/or Deaf culture. The Deaf interpreter has been trained in the role and ethics of an interpreter and may also have specialized training and/or experience in the use of gestures, mime, props, drawings, home signs, and matching sentence structure and language development of the Deaf person for whom they are interpreting.
Intervenors act as patient navigators for Deaf-Blind patients. The role of intervenors is to assist the Deaf-Blind patient in navigating to and from procedures/appointments within the health care system (e.g. lab work, prescription pick-up, diagnostic imaging, etc.). An intervenor facilitates the interaction of the person who is Deaf-Blind with other people and the environment.
Intervenors are not interpreters.
Remote Communication Access Realtime Translation (CART) offers immediate, verbatim streaming of voice-to-text transcription during an appointment.
Remote CART provides access to medical appointments to hard of hearing patients who do not use sign language to communicate.
Remote CART is available through:
- Virtual health visit - using Zoom for Healthcare closed caption features
- On-site visit - streaming transcript via the internet browser on the health care provider's tablet or laptop.
Sign Language services are not available if using the Remote CART service.