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Fundamental resources to ground our use of virtual health.
A collection of cartoon images showing people navigating technology

Intro to Digital Health Literacy Course on the LearningHub

  • An interactive and self-paced online course that aims to support staff, health care providers and physicians with the knowledge and skills needed to navigate a rapidly evolving digital health landscape.
  • Are you a patient? Or a staff member or clinician who does not require a course completion certificate? You can quickly access the course with this one-click link. You can also refer to the course handouts for key points, as well as references used.
"If you would like to learn how to safely and effectively use and communicate digitally in our ever-growing virtual system, this digital literacy course is an excellent place to start. You will gain foundational knowledge about factors that affect digital health literacy and many more all within the Canadian context.
Shar Daliran, MHA, BSc KIN
Leader, Clinical Programs & Quality, Virtual Health
Fraser Health

  • Want to learn more about the difference this course has made? Read the article on POD, including five key takeaways from our health care and patient partners who have already taken the course.

The Virtual Health Hanbook document pages fanned out to show how comprehensive the handbook is

Virtual Health Handbook (PDF)

  • Helping to support Provincial Health Services Authority (PHSA) staff use virtual health in their clinical practice. This handbook provides information and references that consider professional standards, current legislation and feedback from PHSA subject matter experts and clinical programs.

The PHSA Virtual Health Policy fanned out to show an example of the document's layout

PHSA Virtual Health Policy (PDF)

  • This policy provides direction for the safe, effective, and strategic use of virtual health services across the Provincial Health Services Authority (PHSA) and supports staff in the use of virtual health at PHSA.

Virtual Health Privacy and Security (PDF)

  • This resource supporta Provincial Health Services Authority (PHSA) staff and clinicians in navigating privacy and security in virtual health.
  • This standard specifies requirements for organizations receiving and/or delivering quality health care via virtual health services.

Virtual Health COVID-19 Toolkit by Health Standards Organization (HSO) PDF


  • This document reflects actionable criteria found in the CAN/HSO 83001:2018 Virtual Health Standard and is meant to support virtual care encounters during the COVID-19 pandemic. This toolkit does not replace any jurisdictional legislation or regulatory requirements.

Health Standards Organization (HSO) — B.C. Cultural Safety and Humility Standard


  • Health Standards Organization (HSO) develops evidence-based health and social services standards, assessment programs, and quality improvement solutions.
Staff & clinicians

For your patients

the first module of the course is applicable to you, as patients. Cecilia can help with writing. Can we do two separate links for everyone can 

Questions? Additional suggestions? Email us at

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