The Group / Worksite Administrator will be able to perform this update by clicking on the Update/Review Worksite button under the Worksite Access section of the main menu of the portal. The Edit Worksite tab can be then selected to perform this update.
This error means that a user has not been provisioned with access to CareConnect. Each user looking to gain access to CareConnect needs to complete all the user enrolment steps. Please refer to the How to Request Access page to ensure that you have completed all of the user enrolment steps.
Once access to CareConnect is provisioned, a user will receive a Welcome Package from our enrolment team which contains instructions on how to access CareConnect. If you have received a Welcome Package from our team, and you are still unable to access CareConnect, please email us at email@example.com
You can use the my.CareConnect Enrolment Portal to reset your HxBC account. Log into my.CareConnect.ca
and navigate to Manage My Account / Preferences > Reset My Password
. CareConnect requires a password reset every 60-90 days
Health Authority account passwords can be reset here
. If you have issues resetting your Health Authority password, please contact firstname.lastname@example.org
Protecting patient privacy is a top priority for the CareConnect team. Security measures and privacy policies and procedures are designed to ensure only authorized healthcare professionals have access to clinical information.
The CareConnect audit team may review worksite or user access for inappropriate access, which may result in access being suspended.
For more information about our privacy and security polices, please contact the PHSA eHealth Privacy Office: email@example.com
with your current profession and the associated College IDs, and the CareConnect team will verify and update your credentials.
You will select this location type when registering your worksite for the purpose of registering your BC Services Card. You will not be able to apply for CareConnect Access to support Direct Patient Care when selecting this option.
CareConnect verifies a user against the name on their BC Services Card and matches it against their professional college or association. If your college licence shows a different name that the one on your BC Services card, please enter it under “Preferred Name.”
You are able to make changes to your “Preferred Name” by logging into my.CareConnect.ca
and navigating to Manage my Account > Update My Contact Information.
, the Worksite ID is found on the Worksite Location Information page, and is made up of seven alphanumeric characters. The Worksite ID can also be found on all email notifications sent to users from the my.CareConnect Portal.
The Group / Site Administrator can inactivate members. Log into my.CareConnect.ca
, navigate to Update Review\Worksite
, and choosing the user(s) to inactivate. This will inactivate the user and prevent them from accessing CareConnect from your worksite.