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How to Request Access to CareConnect for Community-Based Users

This page is intended for community-based healthcare providers who would like to request access to CareConnect.
Community-based healthcare providers and eligible team members may request access to CareConnect solely to support the delivery of direct patient care. Access for secondary use purposes such as research, quality improvement or quality assurance is not permitted. 

To obtain CareConnect access, you will need to complete the steps outlined below. This entire process will take between 30 minutes to 1 hour to complete.  

Registration Quickstart Guide
For a high-level overview of the steps involved in registering for CareConnect access, refer to this guide:

Register Your Worksite
If your worksite has not been registered yet, please appoint someone in your clinic to be your Group / Site Administrator (typically a lead MOA, office manager or physician). 

For instructions on how to register your worksite for CareConnect access, refer to this guide:
Note: Before a worksite is approved for creation, an individual with signing authority for your worksite must complete the Worksite Privacy & Security Declaration form.

You will receive an email which contains instructions on how to complete this requirement once the worksite creation request has been submitted. 

For samples of these declaration forms, click here

Join a Worksite and Enrol as a User
Once a worksite has been created, an individual user must request to 'join' every worksite that they intend to access CareConnect from. Every eligible CareConnect user must register their own unique account in order to access patient information via the CareConnect eHealth Viewer. 

Refer to the following role-specific Quick Start Guides for an overview of the registration process. Additionally, you can refer to the linked How-To Guides that contain detailed step-by-step instructions and screenshots. 

These practitioners can request access to CareConnect directly. They may also authorize other On-Behalf-Of users to view CareConnect with the same permissions as they have. 


Refer to the guides below for role-specific instructions. 


High-Level Steps 

Detailed Steps & Screenshots

These users must be approved by an Authorizer prior to being granted CareConnect access.
Refer to the guides below for role-specific instructions.

High-Level Steps

Detailed Steps & Screenshots

 
Pharmacists may request CareConnect access without authorization from another provider. 
Refer to the guides below for role-specific instructions.

High-Level Steps 

Detailed Steps & Screenshots

 
Nurses in Long Term Care and select First Nations Health Authority teams may request CareConnect access without authorization from another provider. 
Refer to the guides below for role-specific instructions.

High-Level Steps 

Detailed Steps & Screenshots

Please refer to the User Guides  and  Frequently Asked Questions  pages for more information and resources.

Using CareConnect to Support Direct Patient Care
Once the above requirements are complete, you will receive a Welcome Package via email with instructions on how to access CareConnect to view patient records and support direct patient care. 

We continually strive to improve and simplify our processes with the help of your feedback.   

In order to protect you, your practice, and BC patients, numerous Privacy and Security safeguards are built into this process to protect sensitive patient information.  

If you need additional help with enrolment or have any further questions, please contact private.careconnect@phsa.ca.

SOURCE: How to Request Access to CareConnect for Community-Based Users ( )
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