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Media Enquiries

PHSA's Communications department is available to assist media with their enquiries.

We value our relationships with members of the media and understand your needs for timely, expert information.

Communications representatives are available to respond to media inquiries and to offer story ideas and important health information to members of the media.  

PHSA’s central media relations line is 778-867-7472. This line is also available on evenings and weekends for urgent or time-sensitive, after-hours calls from media. We will respond to non-urgent requests during regular business hours.

Some PHSA programs also have communications representatives available as key contacts for media – these contacts are only available to facilitate requests during business hours, Monday through Friday. The central media line should be used outside of those times.

Logo use

To request a copy and for authorization to use the PHSA logo, please contact Communications at phsacomm@phsa.ca.

Media visitation to PHSA sites 

All journalists and representatives of news and trade media organizations, including but not limited to producers of online content, bloggers, videographers or filmmakers (“media organizations”) are asked to call PHSA’s media line (778-867-7472) prior to visiting any PHSA facility. 

Media visitation terms and conditions

PHSA may agree to grant a media organization or its representatives access to its program locations for the purposes of filming stories or events, subject to the following terms and conditions:
  1. The media organization will not film inside any PHSA facility without the prior approval from PHSA Communications. Once approval has been obtained, the filming will take place only in those areas of the PHSA facility previously identified and approved by PHSA Communications. An escort from the PHSA Communications team, or a designate, may be required. 
  2. The media organization will work with PHSA Communications to obtain all necessary releases and consents from any person interviewed or filmed by the media organization, including PHSA staff and patients.
  3. The media organization will conduct all activities under this agreement with regard for public safety, which can be defined as involving the prevention of and from events that could endanger the safety of the general public from significant danger, injury/harm or damage. The media organization will comply with all laws, statutes, ordinances, rules and regulations of any governmental authority that are applicable to PHSA.
  4. In permitting access to and use of its facilities, PHSA does not relinquish custody or control thereof and does specifically retain the right to enforce any and all laws, rules and regulations applicable to PHSA. The media organization’s use of the facilities is subject to reasonable measures PHSA may take to maintain the confidentiality, safety and security of patients and staff, and will be subject to compliance with all PHSA policies of general application at PHSA facilities.
  5. If the media organization obtains personal health information (defined as information that a health care professional receives during the course of providing treatment) or other personal information (defined as information about an identifiable person) about a patient or employee of PHSA without the patient’s or employee’s written consent, the media organization will ensure that its employees, agents or subcontractors notify PHSA Communications immediately. Moreover, it will maintain the confidentiality of the patient’s or employee’s identity and their personal health information and/or personal information, and comply with all applicable laws and regulations regarding the confidentiality of such information.
  6. The media organization is responsible for the acts and activities of its agents, employees and subcontractors (including any production company engaged by the media organization to shoot footage) during the use of PHSA’s facilities. The media organization will indemnify and hold harmless PHSA and its officers, agents and employees for all claims, causes of action and judgments that arise, directly or indirectly, from the intentional or negligent act or omission of the media organization or the officers, agents, employees, subcontractors, guests and invitees of the media organization during the use or occupancy of PHSA facilities.
  7. PHSA will not be liable for any property belonging to the media organization or its employees, agents, officers, subcontractors or guests that is lost, stolen or damaged while on the premises of its facilities.
  8. In no event will PHSA be liable for any direct, indirect, incidental, consequential, punitive, special or enhanced damages arising out of or related to the media organization’s use of PHSA facilities, including any losses, expenses or damages incurred by reason of lost revenues or profits.
  9. PHSA has the right to immediately cancel the media organization’s access to and use of its facilities at any time if PHSA needs the facilities for patient care or other operational purposes, or if in PHSA’s sole and absolute judgment the media organization’s activities:
    • jeopardize or may jeopardize the safety of any person or animal at PHSA’s facility
    • damage or may damage the buildings or property of PHSA
    • unduly disrupt or may unduly disrupt the operations or activities of PHSA’s facility
    • cause or may cause expense to PHSA’s facility
    • violate or may violate patient privacy
    • otherwise adversely impact or may adversely impact the patients, employees, volunteers or property at PHSA’s facility

Embargoed information for media

Media organizations may be eligible to receive embargoed material in advance from a PHSA Communications representative. Writers of internal newsletters and suppliers of financial advice are not eligible. 

Media embargo terms and conditions

  1. The journalist will not publicize embargoed information in any format, including print, broadcast, radio or online (including social media), before the date and time specified by PHSA. Precise embargo dates will accompany all advanced materials.
  2. The journalist will not redistribute information within or outside their news organization, with the following exception: upon approval from PHSA Communications, journalist may share embargoed materials with subject matter experts for the purpose of obtaining relevant commentary.
    • When sharing material with third parties for review, embargoed materials must be clearly labelled with the embargo date and time.
    • Journalists are responsible for ensuring that all third parties honour the embargo date.
  3. The journalist will credit to the appropriate source any supporting materials provided by PHSA, such as graphics, audio, and/or video clips. Furthermore, unless it is general b-roll footage or permission has been sought in advance, the journalist will not use these materials to illustrate or accompany stories unrelated to PHSA.
  4. The journalist’s failure to adhere to this policy will result in revocation of access to all future embargoed material from PHSA.
SOURCE: Media Enquiries ( )
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