Skip to main content

User Guides

The guides on this page provide detailed instructions on how to gain access to CareConnect.

For more information on how to register for CareConnect access, visit the Community-Based Access page.

Note: You will be provided with the relevant resources contained on this page, during the registration process located in the link above.

Learning course

eHealth Viewer (CareConnect) Orientation for Community Care Providers

This online course provides an overview on how to navigate the CareConnect eHealth Viewer.

Quickstart guides

CareConnect Registration Overview Quickstart Guide (PDF)

This guide provides a high-level overview of the registration process for CareConnect and links to educational resources.

CareConnect Group / Site Admin Quickstart Guide (PDF)

This guide provides an overview on registering a worksite and managing/inviting team members to join a worksite via email.

CareConnect Authorizer Quickstart Guide (PDF)

This guide outlines the high-level steps that physicians and nurse practitioners can follow to apply for CareConnect access and authorize On-Behalf-Of Users.

CareConnect On-Behalf-Of Users Quickstart Guide (PDF)

This guide outlines the high-level steps that MOAs, residents and supervised nurses can follow to request authorization to access CareConnect.

CareConnect Independent User Quickstart Guide (PDF)

This guide outlines the high-level steps for registering a worksite and applying for CareConnect access as a professional who does not work ‘on-behalf-of’ another practitioner (e.g., pharmacist, long term care nurse etc.)

How-to guides

How to Validate Your Identity using the BC Services Card app (PDF)

This guide provides detailed steps and screenshots on how to obtain and use the BC Services Card app to validate your identity and authenticate your access to the my.CareConnect portal.

How to Register a Worksite as a Site Administrator (PDF)

This guide provides detailed steps and screenshots on how to register a worksite and manage/invite team members to join the worksite.

How to Apply for CareConnect as an Independent User (PDF)

This guide provides detailed steps and screenshots on how to apply for CareConnect access as a professional who does not work ‘on-behalf-of’ another practitioner (e.g., pharmacist, RN etc.).

How to Apply for CareConnect as an On-Behalf-Of User (PDF)

This guide provides detailed steps and screenshots on how to request access from an Authorizer/practitioner to view CareConnect on their behalf.

How to Apply for CareConnect as an Authorizer (PDF)

This guide provides detailed steps and screenshots on how to apply for CareConnect access as a primary care practitioner and authorize other users to access CareConnect on your behalf.

How To Complete CareConnect Privacy & Security Requirements (PDF)

This guide provides detailed steps and screenshots on how to fulfil the mandatory Privacy & Security requirements and agreements in CareConnect.

Note: Additional information on how to access the CareConnect eHealth Viewer will be provided once your access is approved.

If you have questions, require support or would like to request changes to these user guides, please email private.careconnect@phsa.ca.

SOURCE: User Guides ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.