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Introduction of Products, Equipment & Services

Product Substitutions

No product substitutions will be accepted without prior authorization by the appropriate Supply Chain representative.

Product Evaluation/Trials

A Request for a New Product and/or Product Trial Approval Form should be completed and approved prior to the introduction of any new products or equipment for trial.  Approval will be granted by the Supply Chain Category Lead in cooperation with Clinical Support and/or the Biomedical team where appropriate.

Under no circumstances are suppliers to provide unapproved product samples directly to or for patient use or leave materials, supplies or equipment on loan for trial, evaluation or any other purpose unless authorized by PHSA Supply Chain on issuance of a term based purchase order for trial/evaluation only.

If loan / trial / evaluation equipment requires cleaning / disinfecting / sterilizing, the supplier must provide explicit instructions on cleaning methodology prior or upon delivery to reprocessing staff.

Product Maintenance


Items sent out for repair must have an authorized purchase order number and a return authorization from the repair facility.  All repaired items must be returned to the health authority site with the purchase order number stipulated on the packing slip.


All loaners should be sent to the health authority site with an attached purchase order number. Equipment must be pre-approved by PHSA Supply Chain and the specific health authority Biomedical group prior to use.


The original purchase order number must be referenced to make returns and the supplier’s authorization number must be provided in order to transact a return.  Return items are listed along with the reason for their return and the mutually agreed value of the return.  Credits must be sent to Accounts Payable and must reference the purchase order number.

SOURCE: Products ( )
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