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Service Plan

PHSA is creating a more coordinated and accountable provincial health care system.

Our planning is guided by Government’s strategic priorities, noted in Setting Priorities for the B.C. Health System and in the Taxpayer Accountability Principles.

The performance measures presented are consistent with the Ministry of Health’s mandate and goals and the focus on aspects critical to our performance. The targets in this plan have been determined based on an assessment of PHSA's operating environment, forecast conditions, risk assessment and past performance.

The  2017/18-2019/20 service plan highlights significant initiatives that are underway, in accordance with our mandate. We are working to address issues that span all areas of the province, including:

  • Delivering patient-centred services and care to shift the culture of health care from being disease-centred and provider-focused to being patient centred

  • Ensuring we deliver high quality and appropriate health services that best meet the assessed needs of our population in a fiscally sustainable manner

  • Managing the performance of our organization through continuous improvement across our service and operational accountabilities

  • Improving care for key patient populations and service delivery in cross-sector priority areas 

PHSA is one of six health authorities in British Columbia. Our mandate is to ensure the planning, coordination, accessibility, quality, efficiency and effectiveness of selected province-wide health care programs and services. We fulfill our mandate in three ways. 

We are responsible for:

  • Corporate governance and management of selected agencies and organizations providing province-wide health-care services
  • Development and management of performance agreements, expectations and funding allocations for selected provincial health care programs and services
  • Province-wide coordination of programs, services and support systems required by all health authorities and/or the Ministry of Health.

Health authority mandate letter

The 2017/18 mandate letter outlines PHSA's commitment to lead and manage our organizations in the best interests of the province and the citizens we serve.

SOURCE: Service Plan ( )
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