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Community Engagement

We believe in building stronger connections and being involved in the delivery of language services to improve equitable access. We have actively engaged with community members to better understand their current needs. Please check our Facebook for updates! 

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Session #2 "CART Session" is coming on June 29th, 2023. 

Date: June 29th, 2023
Time: 6:00pm. to 8 p.m.

We look forward to seeing you there!

Past events
From 2017 to 2020, Provincial Language Services engaged with the community to review the existing service delivery model for provincial medical sign language interpreting services, known as MIS, and to elicit ideas for improvement. 

The engagement had four phases: 

In Phase I, Provincial Language Services communicated information about the community engagement project via different communication and media channels, created and distributed an ASL vlog about the project, and initiated recruitment of participants from the community for the Phase II workshops. 

Provincial Language Services organized and conducted five discussions and focus group sessions across the province with community participants as follows:
  • A focus group with the Deaf and Hard of Hearing community in Kelowna (February 3, 2018) with six participants
  • A focus group with the Deaf and Hard of Hearing community in Greater Vancouver (February 16, 2018) with 19 participants.
  • A focus group with the Deaf-Blind community in Greater Vancouver (February 27, 2018) with five participants
  • A focus group with the Deaf and Hard of Hearing community in Victoria (March 10, 2018) with 19 participants
  • A focus group with the Deaf, Deaf-Blind and Hard of Hearing community and hearing people (parents of deaf children, members of Northern B.C. Children and Families Hearing Society) in Prince George (May 6, 2018) with 14 participants. 
In addition, an online survey with ASL translation was active from February 3 - May 6, 2018, for anyone unable to attend an in-person session. 

Phase III consisted of one follow-up workshop on June 20, 2018. The workshop was hosted in Vancouver, with access to participation from several communities across British Columbia via Telehealth. Provincial Language Services staff reported on what was heard in the Phase II engagements and shared a draft model proposal for future service delivery. Participants were asked to provide input into the draft proposal.

Twenty-two people participated:
  • Twelve Deaf and Hard of Hearing persons and three Deaf-Blind participants in Vancouver.
  • Two participants in Kelowna (one Deaf and one family member of a Deaf person).
  • Four participants in Prince George (three Deaf persons and one parent of a Deaf child).
  • One Deaf participant from the Greater Vancouver area followed the workshop via live stream.
Provincial Language Services also established a Telehealth connection with the location in Victoria, and a Telehealth connection was made available for Terrace, but no participants attended from those locations.

Phase III also included receiving post-workshop input into the information shared about the proposed Service Delivery Framework. 

Phase IV focuses on reporting on the community input used in Provincial Language Services' short-term and long-term service planning. 

Reporting back to the community also includes feedback on the input received that might not be practical or possible for Provincial Language Services to implement, along with why this is so. 

Phase IV will also serve as a transition phase to a new Deaf-led process, establishing a community advisory group.

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SOURCE: Community Engagement ( )
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