Services we offer
Provincial Language Services offers high-quality language access services to health authorities, family practice practitioners, specialist offices, and other allied health professionals.
Using an equity-driven approach, Provincial Language Services works to ensure communication between the patient and provider is accessible. All of our services assist in creating equitable access to health care and health information for patients who speak immigrant and refugee languages, official minority language speakers (French in B.C.), and members of the Deaf, Deaf-Blind and Hard of Hearing community.
Services include interpreting (rendering of oral language), translation (rendering of written language), community outreach, health navigation services, and knowledge translation promotion.
Our services optimize the delivery of safe and equitable health care for patients with various cultural and language needs.
At Provincial Language Services, quality assurance is a multi-level process embedded in all aspects of our service delivery. Our processes contribute to a culture of continuous improvement of our services and organization.
Provincial Language Services adheres to strict policies and procedures on professional conduct. Any compliments or complaint/incident regarding Provincial Language Services procedures, staff, contract staff and service providers (interpreter, intervenor, captioner and translator) is documented, investigated and tracked.
To make a compliment or complaint, please contact Provincial Language Services Quality Assurance.
Provincial Language Services Quality Assurance
1795 Willingdon Avenue, Burnaby, B.C. V5V 6E3