Indigenous Patient Navigators (IPNs) collaborate with Indigenous peoples and their families to ensure access to high quality care that is trauma-informed, culturally safe and free of racism and discrimination.
Indigenous Health has created a new Navigator role specifically to address patient experiences of anti-Indigenous racism and unsafe care within the healthcare system. This role is known as the IPN-Patient Experience, and is available to provide support in filing a complaint with the Patient Care Quality Office (PCQO). For further information and contact details please click on the Brochure link provided below.
PHSA IPN Services Brochure Print-Friendly Version.pdf
Referrals are accepted from patients, family members, friends, community members and health professionals. To access the referral form please click on the following link:
IPN Fillable Referral Form.pdf
There are currently 10 IPN's working across PHSA programs and services. IPN's walk alongside patients and their families to navigate PHSA services and programs, refer to Indigenous community services and facilitate access to cultural and spiritual supports as requested. IPN's receive feedback from patients about their experience within PHSA programs and services and advocate to address quality of care concerns should they arise.
For more information on specific IPN roles see links below: