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Safe Reporting

PHSA cares about doing the right thing.
Our Safe Reporting (Whistleblower) Policy (PDF) establishes a process for individuals to bring forward information about possible wrongdoing by individuals associated with PHSA (e.g. employees, contractors), in good faith and without fear of reprisal. It also provides for a consistent and administratively fair investigation process into reports of possible wrongdoing.

Safe Reporting does not replace PHSA’s existing reporting and complaints structures. If possible, concerns or complaints should first be brought to local management.

When you should contact PHSA Safe Reporting

Safe reporting is for situations where an individual wishes to report a perceived wrongdoing of a PHSA employee, contractor, healthcare professional, manager, senior executive or member of the board, and is not comfortable / does not feel safe reporting to local management or is convinced that the normal internal process for such disclosure is inadequate or has failed to respond adequately to their concerns.

You may make a report through Safe Reporting if you are aware of:
  • Illegal activity, or noncompliance with any federal or provincial laws or regulations.
  • Theft, fraud, bribery or corruption.
  • Actions that pose a danger to public health or the environment.  
  • Real or perceived conflict of interest.
  • Unethical or unprofessional conduct.
  • Unauthorized use, misuse, or waste of public funds, resources, or electronic information.
  • Non-compliance with purchasing rules or other unfair trade practices.
  • Actions that are not in compliance with PHSA policies or procedures.
Please note that your report will be confidential. Reports may be made anonymously, however, individuals making a report are encouraged to provide their name and contact information to allow for follow up and clarification. Reports made in good faith can be made without fear of harassment or retaliation. 

When you should contact other entities instead of PHSA Safe Reporting

It is important to note that Safe Reporting does not replace other established processes to address concerns pertaining to:
  • Patient care quality: For concerns and compliments about patient care from a patient, their next of kin or members of the public, please discuss with clinical management or contact the PHSA Patient Care Quality Office
  • Collective agreements: For labour agreement violations covered by an applicable collective agreement, please contact your union office or union representative.
  • Work Safe BC: For reports on safety hazards and unsafe conditions made in accordance with the provision of Section 3.10 of the WCB Occupational Health and Safety Regulations, please contact Work Safe BC.
  • Other health authorities: For concerns or complaints pertaining to a specific regional health authority other than PHSA, e.g., Vancouver Coastal Health, Vancouver Island Health, Fraser Health, Interior Health etc., please contact their respective hotlines or complaint intake avenues.  

How to report

Reports can be made to the Safe Reporting Office:

Toll-free: 1-855-529-7233 (SAFE) 
Phone: 604-829-2650 
Fax: 604-708-2719 

Mail: reports can also be sent by mail to the attention of the Safe Reporting Office or directly to the chair of the Audit Committee or the chair of the Board of Directors at:

Provincial Health Services Authority 
Suite 200 - 1333 West Broadway 
Vancouver, BC V6H 1G9

SOURCE: Safe Reporting ( )
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