Care Quality Compliments & Complaints

Complaints are best resolved at the time and place they occur. If your concern is recent, please speak with the person who provided the service or the manager of that area.
Go to our Contact Us page to find out how to contact a specific program.

If you are unable to resolve your concern directly with the team that provided the service, choose from the options below.

 
If you have a compliment, please speak with the person who provided the service or to the manager of the area, or the Patient Care Quality Office. We will pass your comments on.
Send a compliment

Want to share your compliment with everyone?

To share your compliment more broadly, post on our Messages of Thanks pages.

 
If you are unable to resolve your complaint with the person who provided the service, you can contact the Patient Care Quality Office directly. 

Sometimes PCQO receives complaints that need to be handled by other organizations or other places within PHSA. Please review the list below to choose the best place to send your complaint.

 

 

Safe Reporting (whistleblowing) allows people to bring forward information about possible wrongdoing by individuals associated with PHSA, in good faith and without fear of reprisal.