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Visitation Practices


Suppliers must contact Supply Chain via email, fax or phone regarding their initial visit and provide a business card and company product line information.  A supplier identification badge must be worn at all health authority hospitals/sites and local site security policies will be followed.

Supplier exhibits

Supplier will not exhibit any supplies, equipment or pharmaceuticals in health authority public areas without prior written approval from PHSA Supply Chain. Suppliers who sponsor educational programs may exhibit in conjunction with those programs, with approval within parameters established by Supply Chain or the group overseeing the program.

Onsite communication

Supplier are not to utilize the hospital’s communications systems to contact any hospital staff member or physician.

Meetings with physicians and health authority staff

On-site meetings with physicians and staff will occur on an appointment-only basis.  Suppliers are to only interact with authorized staff (as specified within the RFX document) during an active competitive bid process, which is defined as from the point of issue of the RFX to contract award.

Access to restricted areas

Unless approved by the clinical requestor, Supply Chain Clinical Support Team, Manager or Department Leader, access is not authorized to any part of the operating room, surgical area, recovery room spaces, inpatient/outpatient units or other restricted areas.

Patient care activities

Supplier representatives may not engage in patient care activities. They must follow all established site guidelines for contact with patients, physicians and staff members in patient care relationships. In addition suppliers are to have no contact with patients without first obtaining permission from authorized health authority clinical staff.

Supplier Credentialing

PHSA Supply Chain requires suppliers who wish to visit patient care sites to file a signed attestation that the supplier meets the requirements of the National Standard for Vendor Credentialing. 

Proponents should file their attestation with PHSA Supply Chain, to Supply Chain Manager, Vendor Relations & Ombudsperson or include the signed attestation in their Proposals, or describe the Proponent's plan for meeting the requirements of the National Standard for Vendor Credentialing by the date of execution of the Contract. 

The National Standard for Vendor Credentialing (PDF) and the attestation form (PDF) can be downloaded from this site.

Flu season

Each year, influenza causes serious complications – including death – for many British Columbians, and patients at health care and long-term care facilities are among the hardest hit.

To support a comprehensive influenza prevention strategy, each health authority has a policy requiring all employees, other credentialed professionals (including physicians), residents, volunteers, students, contractors, visitors and vendors who attend patient care locations to either:

  • Get vaccinated against the flu; or
  • Wear a mask in patient care areas for the duration of flu season.

Additional Information

Frequently asked questions about the policy, vaccination and masks

For more information, visit the Influenza pages on the Health Authority websites:

The Health Authorities are committed to reducing influenza rates at their health care and long term care facilities.  This policy will help save lives, and we ask that you support their efforts by following the terms of the policy.

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SOURCE: Visitation Practices ( )
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