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Working Remotely

In an effort to do our part to “flatten the curve” and participate in the global fight against COVID-19, we have determined that for the next two weeks (starting March 19) working remotely should be supported wherever possible.

Page updated: March 27, 2020 5: 25 pm

Now, more than ever, we have a critically important job to do and we expect that everyone will continue to do their job and play their part.That said, social distancing, facilitated by working from home where possible, helps protect those around you and will help to reduce risk for those employees who must continue to do their job from within the workplace.

Essential roles

For many roles across PHSA, it is essential that we work in the hospitals/health care environment delivering direct patient care; however there are a significant number of other provincial roles and system supports that are essential as we support the COVID-19 work and many of these roles will need to continue in the workplaces. 

Employees and medical staff who are working remotely 
should have:
  • access to a PHSA laptop or personal computer
  • reliable high speed internet at home
  • a cellphone or telephone and an up-to-date contact number. You may wish to update your email signature to include the most appropriate contact number. 

Remote access capacity & tips

While working remotely, please remember the capacity of our remote access service is based on concurrent usage. 

  • limit your access to the times when you need to access materials or an application.
  • end your remote access session, once you have completed your work activity, to allow other users access.
  • access PHSA e-mail by going to, entering phsabc\username and your password (same username and password you use to get onto your computer).
Please review the working from home tip sheet for more information.

1-800 audio conferencing

As we do our part to maintain social distancing, conference calls are an important tool to stay in touch and support timely decision-making.

With citizens all across the province relying on voice communication, it’s no surprise that demand is high; as a result, you may notice intermittent periods where quality and access are interrupted.

PHSA’s voice technology team advises that if you experience issues while using your audio conference bridge, dial in using the 1-800 number option you usually see identified in your call invites. This toll-free path is routed differently than local calls and may be a more reliable way to connect short-term.

SOURCE: Working Remotely ( )
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