"Active oﬀer" is the principle that supports services being available in both official languages. More concretely, it means allowing patients to express themselves and be served in the language with which they feel most comfortable.
In the field of health, active oﬀer not only allows patients to communicate their needs more easily and to be understood, but also allows professionals to provide quality, safe, ethical and equitable care to Francophones in BC.
The language of communication between health care service providers and patients is a factor that has a significant effect on the quality of this service, on its efficiency and on the security. The linguistic minority situation is a determinant of health.
Integrating the needs of Francophones into the implementation of quality health services, in French, throughout the continuum or services, makes it possible to improve health care. We are working not only to increase the availability and offer of services centred on the person in all its diversity, but also to make this offer active.
The active offer of health services in French:
- respects the principle of fairness;
- aims for a quality of service comparable to what is offered in English;
- is linguistically and culturally adapted to the needs and priorities of the Francophone community, and fits into the overall approach of person-centred services;
- is inherent in the quality of health services provided to people and an important factor contributing to their safety.
John-Baptiste, A., Naglie, G., Tomlinson, G., Alibhai, S. M., Etchells, E., Cheung, A., ... & Krahn, M. (2004). The effect of English language proficiency on length of stay and in-hospital mortality. Journal of general internal medicine, 19(3), 221-228. Available: https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1525-1497.2004.21205.x