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Zoom Resources for Patients

Zoom is a cloud-based video conferencing service you can use to virtually meet with others. With Zoom, you can see, hear and speak with your health care team from the comfort of your home. We call this a Zoom virtual health visit.
How do I get invited to a Zoom virtual health visit?
Before you can be invited to a virtual health visit, your health care team will ask you some questions to see if this option is right for you. They will consider the following:

  • Do you have a reliable internet connection and a smartphone, tablet or computer?
  • Are you comfortable with technology in general? (i.e. using email, video conferencing)
  • Do you understand the possible risks of using digital communications?
After you let us know that you will be using Zoom, the health care team will send you an email with an invitation to the appointment.

Your virtual health visit with Zoom

Everyone's journey using Zoom is different. This infographic (PDF) outlines the general steps of your virtual health visit with Zoom, from receiving your invitation by email to joining your Zoom appointment.

How to prepare for a good virtual health visit

Like an in-person visit, there are some things you can do before the virtual visit to make sure that your Zoom appointment runs smoothly. Please take a look at this checklist for more information.

You can also invite a family member or friend to join you when appropriate.

How to join

You can join your Zoom virtual health visit using your computer, laptop, smartphone (iOS or Android), or tablet.

How to participate in a virtual health visit in Zoom


How to prepare for a virtual health visit using Zoom on a computer


How to prepare for a virtual health visit using Zoom on a mobile device


Zoom resources

The Zoom Patient Manual provides information on how to use various functions within the Zoom platform. It also contains tips and best practices to help you get the most out of your virtual health visit.

Some popular topics have been extracted from the manual to create quick reference guides below.

Does my provider need my permission to conduct a virtual health visit using Zoom?

Your provider must obtain your permission (consent) before conducting a virtual health visit. You will be asked to provide your consent verbally or digitally. You will also receive information about the risks of using digital communications.

The list of risks are available in ten languages:

How is my privacy protected?

Your virtual health visit follows the same policies and procedures for in-person medical care. The policies follow the B.C. Freedom of Information and Protection of Privacy Act (FIPPA). Only those health-care providers involved in your care are allowed to see or hear your personal health information.

When you consent to receive care through virtual health, your personal information will be collected directly from you for the purpose of providing you that care. If you have any questions about the collection of this personal information, please contact PHSA Information Access & Privacy Services at

This information is being collected by PHSA under the authority of sections 26(c) and 26(e) of FIPPA.

Technical support for Zoom virtual health visits

  • For technical support please call 1-844-442-4433 (toll-free), Monday to Friday, 7 a.m. to 7 p.m.,  Saturday 10 a.m. to 2 p.m. This help desk number is also found in your Zoom virtual health visit invitation.
  • Please call this help desk if you need any interpreting service for the Zoom virtual health visit.
  • You can email us at for more information and feedback
This toolkit from Accreditation Canada and Health Standards Organization has checklists to help patients, health professionals and digital teams prepare for virtual health visits.

SOURCE: Zoom Resources for Patients ( )
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