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Patient Resources

How to prepare for a Virtual Health Visit with your health care team

Quick tips for your Virtual Health Visit using Zoom

This infographic has tips to get you started with your Virtual Health Visit using Zoom, from booking your visit to having a visit with your provider. More detailed information can be found below.

What is Zoom?

Zoom is a cloud-based video conferencing service you can use to virtually meet with others. With Zoom, you can see, hear and talk to your health care team from the comfort of your home. We call this a Virtual Health Visit.


Does my provider need my permission to conduct a Virtual Health Visit using Zoom?

Your provider must obtain your permission (consent) before conducting a Virtual Health Visit. You will be asked to provide your consent verbally or digitally. You will also receive information about the risks of using digital communications.

The risks are available in ten languages: EnglishArabic; simplified Chinese; traditional ChineseFarsiFrenchKorean;   PunjabiSpanish and Vietnamese). 

What do I need?

A device that is connected to the internet, Wi-Fi or cellular data, such as a:
  • smartphone
  • tablet
  • personal computer with a video camera and a microphone

How do I get an invitation to a Virtual Health Visit?

Before you can attend a Virtual Health Visit, your health care provider will ask you for your email address. Your provider will schedule your Virtual Health Visit and send you an email invitation along with instructions on how to join the Virtual Health Visit.

Please do not share your Virtual Health Visit invitation with others. Sharing your invitation may compromise the privacy and security of your information and your Virtual Health Visit.

Check your email, including your junk or spam folder, for the invitation. Mark the date on your calendar.  If you didn’t receive an invitation please contact your provider.


How do I join a Virtual Health Visit from my computer?

In this document, you will find step-by-step instructions on how to join a Virtual Health Visit from your computer using Zoom.

How do I join a Virtual Health Visit from my smartphone or tablet?

In this document, you will find step-by-step instructions on how to join a Virtual Health Visit from your smartphone or tablet using Zoom.

How can I test Zoom before my Virtual Health Visit?

You can test your equipment prior to a Virtual Health Visit by joining this automated Zoom Meeting Test.

How can I make sure I have a good Virtual Health Visit?

  • Find a private, well-lit place with good internet connection
  • Be prepared to answer a few questions and confirm your identity at the start of each visit
  • Face the camera and speak clearly
You can have a family member or friend with you, when appropriate. Please introduce them at the start of the visit.

If your Virtual Health Visit does not meet your needs, you can stop it at any time and schedule a telephone or face-to-face appointment for another time.

How is my privacy protected?

Your Virtual Health Visit follows the same policies and procedures for in-person medical care. The policies follow the B.C. Freedom of Information and Protection of Privacy Act. Only those health care providers involved in your care are allowed to see or hear your personal health information.

Zoom Video Communications is committed to protecting the security and privacy of their customers' data. This includes enabling customers in Canada to be compliant with Canadian Data Protection regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and (PHIPA). Learn more in the Zoom PIPEDA Compliance document.

Why has Zoom been in the news lately?

Concerns about Zoom that we’re seeing in media are mainly related to the free version of Zoom. To protect the privacy and security of your Virtual Health Visit, your care team is using the Zoom for Healthcare version. This version is endorsed by the BC Ministry of Health for conducting Virtual Health Visits.

Additional measures have been put in place to make your appointment and your personal information even safer. For example, your visits are always password protected and the provider can lock the “door” once your visit has started.

You can still join your Virtual Health Visit without an account or with your free account. The privacy and security of your visit is protected as long as you use a secure internet connection. Try not to join a Virtual Health Visit using free internet, for example, at a cafe.  

SOURCE: Patient Resources ( )
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