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Patient Resources

What is Zoom?

Zoom is a cloud-based video conferencing service you can use to virtually meet with others. With Zoom, you can see, hear and talk to your health care team from the comfort of your home. We call this a Zoom virtual health visit.

What do I need for a Zoom virtual health visit?

To have a virtual health visit with your health care team, you'll need:
  • Access to reliable internet (Wi-Fi or cellular data)
  • A computer, laptop, smartphone (iOS or Android), or tablet with:
    • A webcam or built-in camera
    • Speakers and a microphone, or a headset (recommended)

Quick tips and guides for your Zoom virtual health visit


Patient guides

  • Six key steps to get you started with your virtual health visit using Zoom
  • Step-by-step instructions for joining your virtual health visit from your computer.
  • Step-by-step instructions for joining your virtual health visit from your smartphone or tablet.

Coming soon: Video tutorials!

How to prepare for a good virtual health visit:

  • Test your camera, speakers, and microphone before a virtual health visit by joining this automated Zoom Meeting Test
  • Find a private space with good internet connection
  • Make sure the space has good lighting so your health care team can see your face
  • Be prepared to answer a few questions and confirm your identity at the start of each visit
  • Write down questions you want to ask your health care provider ahead of time
  • Face the camera and speak clearly
  • Have a back-up plan with your health care team in case there are technical problems (e.g. using phone call instead)
You can invite a family member or friend with you, when appropriate. Please introduce them at the start of the visit.

If someone is joining your visit in person and they are not in the camera view, please let your health care provider know.

If your virtual health visit does not meet your needs, you can stop it at any time and schedule a telephone or face-to-face appointment for another time.

Does my provider need my permission to conduct a virtual health visit Visit using Zoom?

Your provider must obtain your permission (consent) before conducting a virtual health visit. You will be asked to provide your consent verbally or digitally. You will also receive information about the risks of using digital communications.

The risks are available in ten languages: EnglishArabic; simplified Chinese; traditional ChineseFarsiFrenchKorean;   PunjabiSpanish and Vietnamese).

How do I get an invitation to a virtual health visit?

Before you can be invited to a virtual health visit, your health care team will ask you for your email address. Your provider will schedule your Virtual Health Visit and send you an email invitation. It will have instructions on how to join the virtual health visit.

Check your email (including your junk or spam folder) for the invitation. If you didn't receive an invitation, please contact your health care team.

Mark the date on your calendar. Please do not share your virtual health visit invitation with others, unless they are allowed to attend.

How is my privacy protected?

Your virtual health visit follows the same policies and procedures for in-person medical care. The policies follow the B.C. Freedom of Information and Protection of Privacy Act (FIPPA). Only those health care providers involved in your care are allowed to see or hear your personal health information.

SOURCE: Patient Resources ( )
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