The Office of Virtual Health is a service of Provincial Health Services Authority. PHSA Office of Virtual Health (OVH) was created in 2017, with an ambition of supporting clinical programs as they integrate virtual health into their services.
Virtual health is a patient-centred care model focused on connecting patients, families and providers, using technology to optimize wellness, specialty care and outcomes. It supports people to receive care and stay well by using digital innovation to connect them to care seamlessly, when and where they need it.
The Office of Virtual Health leads organization-wide planning and coordination (including policy and privacy), and facilitates transformation, including process redesign, change management, project management, education and reporting. All of this work is done collaboratively with clinical, operational and corporate partners (e.g. IMITs, privacy and procurement).
The Office of Virtual Health works closely with clinical programs to identify their needs and the people who will benefit from using virtual health. Patient input is essential to project planning and implementation.
Clinicians define the need for virtual health in collaboration with their patients and operational leaders, and set priorities for the program. The Office of Virtual Health then works directly with clinical teams; it defines and documents the requirements, and provides guidance and support to clinical programs as they integrate virtual health into their services.
Following the PHSA virtual health initiative life cycle, the Office of Virtual Health manages and leads central processes in order to move clinical services forward and promote adoption across PHSA.
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