Informed by evidence, clinical expertise, and with input from patient and family partners, this new competency framework is a foundational practice resource that can support all PHSA health-care providers to deliver safe, appropriate and effective virtual health.
This handbook provides information and references that consider professional standards, current legislation and feedback from PHSA subject matter experts and clinical programs. Its intended purpose is to help support Provincial Health Services Authority (PHSA) staff using virtual health in their clinical practice.
Virtual health handbook
There are some unique risks when using technology to provide care virtually. This resource is meant to support PHSA staff and clinicians in navigating privacy and security in virtual health.
Privacy and security resource
When a person consents to receive care through virtual health, their personal information will be collected directly from them for the purpose of providing that care. For any questions about the collection of this personal information, please contact PHSA Information Access & Privacy Services at firstname.lastname@example.org.
This information is being collected by PHSA under the authority of sections 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act.
We have extensive resources for clinicians, including guides, support and training. Visit our SRFax page for clinician support.
- Video Remote Interpreting (VRI): Provides on-demand access to 240 languages, including American Sign Language 24/7, when a patient and health-care provider meet in person.
- Interpreting services during virtual health visits: A provider can submit a request to Provincial Language Service to have an interpreter that connects to their one-to-one or group virtual health visit.
- Closed captioning during Zoom for Healthcare virtual health visits: Option for automatic live transcription, or professional captioners/transcribers are available.