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Office of Virtual Health

Virtual Health is a patient-centred care model focused on connecting patients, families and providers, using technology to optimize wellness, specialty care and outcomes. It enables patients access to a number of clinical services anywhere, at any time.

Virtual Health ensures a level of privacy and security that meets with BC’s regulatory requirements. Our practice is designed to protect the privacy of our patients and providers.

Partner with us

Office of Virtual Health

With Virtual Health, a patient can access a number of clinical services:

  • Clinical directory & e-referral
  • Clinical social network
  • e-consult and virtual visit
  • Education availability, delivery & resource library
  • Remote patient monitoring
  • Scheduling & booking

using various solutions:

  • Video calling
  • Remote patient monitoring
  • Secure messaging
  • Secure patient information sharing

Partner with the Office of Virtual Health (OVH) to integrate Virtual Health into your clinical or academic program

The OVH team provides strategic direction, leads planning and coordination and facilitates transformation to enable care teams to provide excellent care from a distance.

We provide project support in the following ways:

  • Identify and explore Virtual Health opportunities
  • Connect with others in PHSA who are working on the same Virtual Health opportunities
  • Communicate with leaders in IMIT, Privacy, Risk, and Patient Engagement
  • Project and change management support, tools and coaching
Tools and resources

Office of Virtual Health (OVH) has developed tools and resources that support clinical and academic programs as they integrate Virtual Health into their care models.

OVH provides tools to help you successfully manage your own Virtual Health projects.


‎We provide support to your team through all phases including:  Engagement, Discovery, Planning, Execution and Evaluation, so your team is prepared to sustain the project after it is launched.  This includes providing project management and coaching support to the clinical/academic team through:


• Readiness Assessment
• Technical Assessment
• Patient Engagement and Support
• Project Planning
• Staff Engagement and Support Process Redesign
• Evaluation


Improving the patient experience is the driver of all Office of Virtual Health initiatives, and patient input is essential to project planning,  implementation and evaluation.  The OVH team supports clinical and academic teams to engage with patients through four phases of work:


1. Identify patients needs: This requires an understanding of patients’ compelling needs and their ability and willingness to use the Virtual Health solution.

2. Co-design with patients: An open feedback loop ensures patient input guides the solution design.  Where possible, the OVH team uses formalized patient committees.


3. Evaluate patient input: A Patient Feedback Survey is used at key project milestones to ensure patient feedback guides continuous improvement.

4. Deliver patient outcomes: Demonstrate improved patient satisfaction and experience.







About OVH

PHSA Office of Virtual Health (OVH) was created in 2017, with an ambition of supporting clinical and academic programs as they integrate Virtual Health into their service delivery. 

The OVH team works closely with PHSA clinical and academic leaders to identify strategic priorities for clinical programs.  They then collaborate with these teams to address their priorities, and integrate Virtual Health solutions into clinical programs to connect people with care seamlessly, when and where they need it. 

The Office of Virtual Health team is based in Vancouver and can be reached at


  • Dr. Maureen O'Donnell, Executive Vice President, Clinical Policy, Planning & Partnerships
  • Kathy Steegstra, Senior Provincial Executive Director
  • Michele Fryer, Director
  • Emily Hamilton, Lead, Change Management and Results Reporting
  • Melinda Skwarok, Administrative Assistant
  • Kris Olsen, Communications Officer
  • Ying Jiang, Project Manager
  • Kristina Wong, Project Manager
  • Pooja Patel, Project Manager
  • Alyssa Toy, Business Analyst and Project Support

Virtual Health is driven by identified clinical priorities and reflects a patient-centred, collaborative approach involving clinical and academic programs, IMITS (Information Management Information Technology Solutions) and Office of Virtual Health.


The governance model has four core elements:


1. PHSA Virtual Health Advisory Committee
Comprised of executive leaders, this committee meets twice a year to advise and guide the OVH strategic direction, and to share information regarding Virtual Health strategic priorities within their programs and services.  This creates the opportunity to expand projects so the lessons learned and resources developed can be scaled up across other PHSA programs.

2. PHSA Virtual Health Working Group 
OVH facilitates PHSA-wide working groups to address common needs and find solutions that will work for all clinical programs in PHSA.


 3. OVH Policy Review Working Group
Members of this group are nominated by the PHSA Clinical Leaders of Virtual Health Advisory Committee.  This group provides input into policy development and consults with other stakeholders as required.  They also ensure approved policies are disseminated and build awareness to support adoption.

4. OVH Evaluation Review Working Group
This group strengthens the ability of OVH to monitor and evaluate progress of Virtual Health solutions and provides input into the OVH evaluation framework.  Members are nominated by the PHSA Clinical Leaders of Virtual Health Advisory Committee and represent all PHSA agencies and services.


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SOURCE: Office of Virtual Health ( )
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