Skip to main content
Close

Office of Virtual Health

Virtual Health is a patient-centred care model focused on connecting patients, families and providers, using technology to optimize wellness, specialty care and outcomes. It enables patients access to a number of clinical services anywhere, at any time.

web_ready_patient_doctor2.jpg

With Virtual Health, a patient can access a number of clinical services:

  • Clinical directory & eReferral
  • Clinical social network
  • eConsult and Virtual Visit
  • Education delivery & resource library
  • Remote patient monitoring
  • Scheduling & booking

using various modalities:

Video conferencingvideo_conference_colour4.png

Remote patient monitoring technology

remote_monitor_colour.jpg

Secure messaging

secure_message_colour.jpg

Secure patient information sharingsecure_info_share_colour2.jpg



Virtual Health ensures a level of privacy and security that meets with BC’s regulatory requirements. Our practice is designed to protect the privacy of our patients and providers.

Office of Virtual Health (OVH) provides strategic direction, leads planning and coordination and facilitates transformation to  enable care teams to provide excellent care from a distance.

The OVH team works closely with clinical and academic teams to explore opportunities to incorporate Virtual Health into their care models.

We then develop solutions that are integrated into clinical service, and  provide tools and support for those teams to execute projects and engage with patients. Since our driving force is to improve patients’ experience and outcomes, patient participation is essential to project planning, implementation and evaluation.

Partner with us

By  partnering with Office of Virtual Health (OVH), you can integrate Virtual Health into your clinical or academic program.

We provide project support in the following ways:

  • Identify and explore Virtual Health opportunities
  • Connect with others in PHSA who are working on the same Virtual Health opportunities
  • Communicate with leaders in IMIT, Privacy, Risk, and Patient Engagement
  • Project and change management support, tools and coaching

Integrate Virtual Health into your program

All Virtual Health initiatives must align with PHSA strategic priorities. This involves the following steps:

  1. First, a clinical or academic program identifies an opportunity to integrate Virtual Health into their service
  2. The program leader confirms the concept aligns with PHSA strategic priorities
  3. Then the OVH team supports the program teams throughout the project initiation, planning, execution, and evaluation

Contact us

Members of the OVH team meet with PHSA senior leaders to discuss how they can help clinical and academic programs integrate Virtual Health into their care delivery models. 

Please contact us if you are interested in integrating Virtual Health into your services.

The Office of Virtual Health, PHSA 
700-1380 Burrard Street
Vancouver, BC  V6Z 2H3 
604 675 7400
officeofvirtualhealth@phsa.ca

Tools and resources

Office of Virtual Health (OVH) has developed tools and resources that support clinical and academic programs as they integrate Virtual Health into their care models.

OVH provides tools to help you successfully manage your own Virtual Health projects.

 

We provide support to your team through all phases including:  Engagement, Discovery, Planning, Execution and Evaluation, so your team is prepared to sustain the project after it is launched.  This includes providing project management and coaching support to the clinical/academic team through:

• Readiness Assessment
• Technical Assessment
• Patient Engagement and Support
• Project Planning
• Staff Engagement and Support Process Redesign
• Evaluation

 

Improving the patient experience is the driver of all Office of Virtual Health initiatives, and patient input is essential to project planning,  implementation and evaluation.  The OVH team supports clinical and academic teams to engage with patients through four phases of work:

 

1. Identify patients needs: This requires an understanding of patients’ compelling needs and their ability and willingness to use the Virtual Health solution.


2. Co-design with patients: An open feedback loop ensures patient input guides the solution design.  Where possible, the OVH team uses formalized patient committees.

 

3. Evaluate patient input: A Patient Feedback Survey is used at key project milestones to ensure patient feedback guides continuous improvement.


4. Deliver patient outcomes: Demonstrate improved patient satisfaction and experience.

About OVH

PHSA Office of Virtual Health (OVH) was created in 2017, with an ambition of supporting people to stay well and connect them with care, seamlessly, when and where they need it. 

OVH is a small but mighty team that works closely with PHSA clinical and academic leaders to identify strategic priorities for clinical programs.  They then collaborate with clinical and academic teams to address these priorities, and integrate Virtual Health solutions into clinical programs to connect people with care seamlessly, when and where they need it.  

The Office of Virtual Health team is based in Vancouver and can be reached at officeofvirtualhealth@phsa.ca.

 

The team includes:

 

• Linda Lupini, Executive Vice President, PHSA & BC Emergency Health Services
• Kathy Steegstra, Senior Provincial Executive Director
• Michele Fryer, Director
• Supriya Bhargavan, Innovation Lead and Project Manager
• Ying Jiang, Project Manager
• Morenike Akinyemi, Project Manager
• Pooja Patel, Project Coordinator
• Melinda Skwarok, Administrative Assistant
• Kris Olsen, Communications Officer

Virtual Health is driven by identified clinical priorities and reflects a patient-centred, collaborative approach involving clinical and academic programs, IMITS (Information Management Information Technology Solutions) and Office of Virtual Health.

 

The governance model has four core elements:

 

1. PHSA Virtual Health Advisory Committee
Comprised of executive leaders, this committee meets twice a year to advise and guide the OVH strategic direction, and to share information regarding Virtual Health strategic priorities within their programs and services.  This creates the opportunity to expand projects so the lessons learned and resources developed can be scaled up across other PHSA programs.

2. PHSA Virtual Health Community of Practice
OVH supports and facilitates groups of clinical leaders across PHSA who have common needs and issues , for the purposes of learning from each other and collaborating on solutions and documents needed by PHSA clinical programs.

 

 3. Clinical Leaders Policy Working Group
Members of this group are nominated by the PHSA Clinical Leaders of Virtual Health Advisory Committee.  This group provides input into policy development and consults with other stakeholders as required.  They also ensure approved policies are disseminated and build awareness to support adoption.

4. Clinical Leaders Evaluation Working Group
This group strengthens the ability of OVH to monitor and evaluate progress of Virtual Health solutions and provides input into the OVH evaluation framework.  Members are nominated by the PHSA Clinical Leaders of Virtual Health Advisory Committee and represent all PHSA agencies and services.

 

 

 

Tab Heading
SOURCE: Office of Virtual Health ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.

    Copyright © 2018 Provincial Health Services Authority