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Spoken Language Interpreting Services

The Provincial Language Service provides interpreting services to BC health authorities.

What we do at Provincial Language Service                                                   

Interpreter, patient and momOur services include:

  • Onsite spoken language interpreting for immigrant and refugee populations
  • Remote interpreting by phone or video conference for immigrant and refugee populations
  • Online booking, schedule changes and reporting

We will dispatch a professional interpreter to your location or immediately connect you with a professional interpreter over the phone.

Languages interpreted

We provide spoken language interpreting services in over 150 languages.

Download the list of languages we interpret and translate

If you don't see the language you need on this list, please contact us.

Note: There is no spoken "Chinese". Please determine if your client requires Mandarin, Cantonese or another Chinese dialect.

Who we serve

We provide interpreting services to health-care professionals who work for any agency or service under the BC health authorities.

Interpreting Services for the following health authorities are consolidated and funded under a centralized budget.
  • Provincial Health Services Authority (PHSA)
  • Providence Health Care (PHC)
  • Fraser Health (FH)
  • Vancouver Coastal Health (VCH)

Interpreting services may be accessed by all Island Health staff and are funded under a separate centralized budget administered by Island Health.


Interpreting services are provided to Interior and Northern Health staff on a fee-for-service basis. For more information, including rates, please contact


The interpreters are uniformly excellent.
—BC Cancer Agency

Modes of interpreting

PLS provides spoken language interpreters to enable communication between patient with limited English proficiency, clients and health-care practitioners. 

We offer the following modes of interpreting:

  • on-site
  • over the phone
  • video conference

Qualified professionals

More than 350 skilled language specialists are available for in-person and phone interpreting across the province. 

PLS interpreters adhere to rigorous quality-assurance measures and to national professional standards. 

Commitment to customers 

PLS’s commitment begins with quality interpreters and service standard excellence. From our dedicated call centre staff to our stringent quality assurance processes, our team strives to provide excellent service and to meet all your language needs.

New Customers, Existing Customers, Need Help

Please Note that this service can be requested directly by health care providers.  If you are a patient or family seeking interpreting services, please contact your health care provider.

New customers

  1. Please phone our customer service team during business hours to inquire about registering as a customer.
  2. Customer line: 604-297-8400 or toll-free at 1-877-BC Talks (228-2557)
  3. Business hours: 8:00 a.m. – 4:00 p.m.

Existing customers

  1. Advance booking: To book an interpreter more than two business hours in advance, book online
  2. Immediate or phone booking: To book an interpreter immediately or to connect to a phone interpreter, call 604-297-8400 or toll-free at 1-877-BC Talks (228-2557)
  3. Please have the following information ready:

    • Appointment date
    • Start and end time
    • Location
    • Language
    • Purpose of appointment

Need help?

Need an online booking ID? Forgot your password? Contact us by phone or email.

About your account

Your account on the PLS Online System:
  • allows you to securely book appointments without having to install any software on your computer 
  1. quickly access accurate statistics from a reporting module
  • quickly access to PLS interpreting services 
  • has no monthly fees – you are only billed for services provided
  • maintains your privacy. View our privacy policy.


Up-to-date information and user guides are available on your organization's intranet or in the Resources section of your online booking system.

The following intranet sites can only be directly accessed from a computer on the appropriate network:

Best practice and Professional Development

This section has best practice guidance and tips for working with interpreters in various situations, such as in clinical trials or with a patient with a high-risk communicable disease. 

Best Practice Guidance

Professional Development

  1.  Making Sense of Language Webinar

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