We surveyed patients and health-care providers who have virtual health visits using Zoom for Healthcare and received over 2,300 responses. As more and more British Columbians connect with their health-care providers virtually, their feedback tells us what is important to users and what we can improve on.
Curious to know how patients and health-care providers from across B.C. rated their experience? Keep reading for the ten key insights.
1. Patients gave virtual health visits using Zoom an overall rating of 95 per cent, and agreed it is easy to use, and the video and audio quality is good.
2. Patients saved an estimated 35,460 kilometres of travel in a 12-month period by having virtual health visits. That’s almost the circumference of the Earth (which is 40,075 kilometres, if you’re interested).
3. 80 per cent felt virtual health visits helped their family members in a number of ways: they could actively participate in the patient’s visit, they saved time by not having to travel, and they avoided exposure to communicable diseases.
4. Providers gave virtual health visits using Zoom for Healthcare an overall rating of 88 per cent, and agreed it is easy to use, and the video and audio quality is good.
5. From 2021 to 2022, providers gave a significantly higher rating to the reduced transition time between virtual health visits.
6. They gave higher marks for their ability to provide effective care virtually.
7. 94 per cent of providers recommend virtual health visits using Zoom for Healthcare to other providers.
8. 93 per cent felt their privacy and security was protected.
9. The top patient-reported barriers with virtual health visits include being distracted during the virtual visit, and the inability of the provider to check physical symptoms.
10. The top reported barriers from providers and support staff include internet connectivity issues and a low level of digital literacy among patients.
- For PHSA staff who would like a certificate, visit the OVH Education webpage for access to the PHSA Intro to Digital Health Literacy course on the LearningHub.
- For staff who don’t need a certificate, the course is available online.
- Share the online course with your patients – if they are keen to brush up their skills and don’t mind some health-care jargon.