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Patient Experience

At PHSA we aim to provide the best possible experience for our patients.

A positive patient experience comes as a result of all the caring interactions we have with our patients. Often it’s the small things – listening well, asking patients how they are doing, and taking the time to make sure they understand treatment options – that enhance the patient experience. 

We know that our ability to ensure the best patient experience depends on the contributions of each and every employee. Employees are more likely to provide a positive patient experience when they are engaged in what they do and feel positive coming to work.  Employees who are engaged with their work not only enjoy it more, they are more productive, stay with the organization longer, and improve quality and safety – leading to better outcomes for patients. 

PHSA is committed to improving the patient experience. PHSA partners with all Health Authorities and the Ministry of Health to measure Patient-Reported Experience Measures (PREMs), and Patient-Reported Outcome Measures (PROMs). The Patients as Partners program and the Patients Voices Network engagement summaries are available on the govTogetherBC website

We are listening: PHSA’s province-wide patient and family engagement process

In the spring and summer of 2017, PHSA engaged patients, families, staff, and physicians across British Columbia to listen and learn. 

The public report summarizes the themes we heard from participants throughout these engagement sessions. 

Thank you to those who took part in these engagement sessions! 


We welcome your feedback about our services. If you have a compliment or complaint, please contact our Patient Care Quality Office (PCQO).

SOURCE: Patient Experience ( )
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