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Booking PMSLIS Services

Requesting sign language interpreters, intervenors and remote CART services

Health care providers

Suppose you have a patient who needs an interpreter, intervenors, or remote CART services. In that case, you have a legislative obligation to provide appropriate communication access to care by booking either an interpreter, intervenor or remote CART services. 

Services are available free of charge to all health care professionals providing services covered under the Medical Services Plan or Hospital Insurance Act and practitioners working for a program or service under the B.C. health authorities.

Please discuss which mode of service they prefer with your patient. 

Advance Booking


Please submit interpreting service requests online.

If you don't have online access please call 604.297.8400 or 1.877.BC-TALKS (228.2557)


Urgent or After Hours* 

Please call 604.297.8400 or 1.877.BC-TALKS (228.2557)

*After hours: 4:00 pm to 8:00 am, Saturday, Sunday and Statutory holidays.

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Advance Booking


Please call 604.297.8400 or 1.877.BC-TALKS (228.2557)

Have an online account; please submit requests online.


Urgent or After Hours* 

Please call 604.297.8400 or 1.877.BC-TALKS (228.2557)

*After hours: 4:00 pm to 8:00 am, Saturday, Sunday and Statutory holidays.

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Need help?

If you're having trouble logging in or need assistance with our services, please email us at pls@phsa.ca or call 604-297-8400 or 1-877-BC-TALKS (228-2557).

 Note Board

Patient

Deaf, Deaf-Blind and Hard of Hearing Patients and/or their designate can request ASL Interpreters, Deaf Interpreters and Intervenors.

The patients cannot request remote CART services. The staff of the health facility office caring for the patient must make the request. Please connect with your health care provider to have a request made.

Please submit interpreting and/or intervenor service requests through Wavefront Centre for Communication Accessibility.

Advance booking

Voice: 604.736.7012 or 1.877.736.7012
TTY: 604.736.7099 or 1.877.736.7099

Text: 778.995.7391

Urgent or after hours*

Voice: 604.736.7039 or 1.877.736.7039

TTY: 604.736.7078 or 1.877.736.7078
Text: 778.990.7391

*After hours: 5:00 pm to 7:00 am, Saturday, Sunday and Statutory holidays.


SOURCE: Booking PMSLIS Services ( )
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