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Booking Sign Language Interpreters

Who is eligible to book interpreters with the Provincial Language Service?
If you have a patient who needs an ASL interpreter, it is your responsibility as a health care provider to book one.

Sign language interpreters are available free of charge to all health care professionals providing services covered under the Medical Services Plan. This includes practitioners working for a program or service under the B.C. health authorities, and those in private practice.

Deaf, Deaf-Blind and Hard of Hearing people have a legal right to interpreters at medical appointments, and arranging the interpreter is the responsibility of the health care provider. See Provincial Medical Sign Language Interpreting for more information.

How to book medical sign language interpreters
Medical sign language interpreters can be booked free of charge through the Provincial Language Service online booking system or by calling 604-297-8400 or 1-877-BC-TALKS (228-2557).

An access code is not required for this service.

In the past, medical sign language interpreters were booked through the interpreting service Wavefront. Wavefront is no longer handling these bookings; please go through the Provincial Language Service instead.

Video remote interpreting 
Video remote interpreting, where the interpreter works remotely via a tablet device, is available at certain health authority sites for spoken and sign language.

Video remote interpreting is intended for instances when a sign language interpreter has not arrived yet or when an in-person sign language interpreter is not available. If you are making advance arrangements for a patient's appointment, please book an interpreter ahead of time using our online booking system or phone number, rather than relying on the video remote interpreting service.

Spoken language interpreters for medical appointments 
The Provincial Language Service also provides spoken language interpreters for health care providers in B.C. For more information about spoken language interpreting and how to make a booking please visit our Spoken Language Interpreting Services page. 

Need Help?
If you’re having trouble logging in or need assistance with our services, please email us at pls@phsa.ca or call 604-297-8400 or 1-877-BC-TALKS (228-2557). 


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