Skip to main content

Zoom Resources for Patients

Zoom is a cloud-based video conferencing service you can use to virtually meet with others. With Zoom, you can see, hear and speak with your health care team from the comfort of your home. We call this a Zoom virtual health visit.

Your virtual health visit with Zoom

Everyone's journey using Zoom is different. This infographic (PDF) outlines the general steps of your virtual health visit with Zoom, from receiving your invitation by email to joining your Zoom appointment.

This toolkit from Accreditation Canada and Health Standards Organization has checklists to help patients, health professionals, and digital teams prepare for virtual health visits.

Using Zoom

How do I get invited to a Zoom virtual health visit?

Before you can be invited to a virtual health visit, your healthcare team will ask you some questions to see if this option is right for you. They will consider the following:

  • Do you have a reliable internet connection and a smartphone, tablet, or computer?
  • Are you comfortable with technology in general? (i.e. using email, or video conferencing)
  • Do you understand the possible risks of using digital communications?

After you let us know that you will be using Zoom, the healthcare team will email you an invitation to the appointment.

How to prepare for a good virtual health visit

Like an in-person visit, there are some things you can do before the virtual visit to make sure that your Zoom appointment runs smoothly. Please take a look at this checklist (PDF) for more information.

You can also invite a family member or friend to join you when appropriate.

How to join

You can join your Zoom virtual health visit using your computer, laptop, smartphone (iOS or Android), or tablet.

How to participate in a virtual health visit using Zoom

 Content Editor ‭[4]‬

How to prepare for a virtual health visit using Zoom on a computer

Join a Zoom virtual health visit from a computer (PDF)

 Content Editor ‭[3]‬

How to prepare for a virtual health visit using Zoom on a mobile device

Join a Zoom virtual health visit from a smartphone or tablet (PDF)

 Content Editor ‭[2]‬


The Zoom Patient Manual provides information on how to use various functions within the Zoom platform. It also contains tips and best practices to help you get the most out of your virtual health visit.

Some popular topics have been extracted from the manual to create quick reference guides below:

Privacy & Security

Your provider must obtain your permission (consent) before conducting a virtual health visit. You will be asked to provide your consent verbally or digitally. You will also receive information about the risks of using digital communications.

The list of risks is available in ten languages: EnglishArabic; simplified Chinese; traditional ChineseFarsiFrenchKorean;   PunjabiSpanish and Vietnamese.

How is my privacy protected?

Your Virtual Health Visit follows the same policies and procedures for in-person medical care. The policies follow the B.C. Freedom of Information and Protection of Privacy Act (FIPPA). Only those healthcare providers involved in your care are allowed to see or hear your personal health information.

When you consent to receive care through virtual health, your personal information will be collected directly from you for the purpose of providing you with that care. If you have any questions about the collection of this personal information, don't hesitate to get in touch with PHSA Information Access & Privacy Services at

This information is being collected by PHSA under the authority of sections 26(c) and 26(e) of FIPPA.

Tab Heading

SOURCE: Zoom Resources for Patients ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.

    Copyright © 2023 Provincial Health Services Authority