We want your BC Virtual Visit appointment to be a success. This page contains steps for joining your scheduled BC Virtual Visit appointment and testing your connection.
You will receive an appointment invitation via email or SMS text message that contains appointment information and a link to your scheduled appointment.
Click the ENTER WAITING ROOM link to join the virtual waiting room*. Remember to use a supported browser: Chrome, Firefox, Safari and Edge; Internet Explorer is not supported and will not work.
*If you do not have the BC Virtual Visit app on your device, you will be prompted to download it at this point. See [Downloading the BC Virtual Visit App (Link)] for more information.
Don’t see the email? Check your junk or spam folders.
Do not share your BC Virtual Visit email/SMS invitation with others. This is meant just for you to access your appointment.
Before being placed into the Virtual Waiting Room, you will be prompted to test your audio, video, and internet connection to ensure your device is ready to go. You may see a prompt to allow access to your camera and microphone, select “Allow.” Your audio/video and internet connection is good if:
- You can see yourself in the video window
- When you speak, you see a green line lighting up
- You see a green check mark next to the Connectivity Test after a few moments
If you need to change your video or audio source, use the dropdown menu next to the camera and microphone icon.
If all tests are successful, click "Proceed" to enter the waiting room.
If you require support, please contact us at 1-844-442-4433 Monday to Friday, 7 a.m. to 7 p.m. Pacific Time, Saturday 7 a.m. to 2 p.m. (excluding statutory holidays).
Click "Test Connection."
You are now in the Virtual Waiting Room, your provider will connect shortly.
Keep this window open! Do not close your browser, navigate away or lock your device while you wait for your provider to connect.
Downloading and Installing the BC Virtual Visit app
You may need to download our BC Virtual Visit app for your appointment. Make sure you have the latest version of the app for your chosen device before your appointment.