The virtual health policy was developed to support staff to safely and effectively use virtual health in their clinical practice.
Informed by evidence, clinical expertise, and with input from patient and family partners, the Virtual Health Competency Framework
is a foundational practice resource that can support all PHSA health-care providers to deliver safe, appropriate and effective virtual health.
For PHSA staff who use virtual health in their clinical practice, this handbook provides information and references that consider professional standards, current legislation and feedback from PHSA subject matter experts and clinical programs.
When a person consents to receive care through virtual health, their personal information will be collected directly from them for the purpose of providing that care. For any questions about the collection of this personal information, please contact PHSA Information Access & Privacy Services at
. This information is being collected by PHSA under the authority of sections 26(c) and 26(e) of the
Freedom of Information and Protection of Privacy Act
SRFax is a web-based solution that enables users to send electronic faxes by emailing an attachment to the fax machine of the user’s choice. Visit our
SRFax page for clinician support.
Video Remote Interpreting (VRI): Provides on-demand access to 240 languages, including American Sign Language 24/7, when a patient and health-care provider meet in person.
Interpreting services during virtual health visits: A provider can submit a request to Provincial Language Service to have an interpreter that connects to their one-to-one or group virtual health visit.
Closed captioning during Zoom for Healthcare virtual health visits: Option for automatic live transcription, or professional captioners/transcribers are available.