Support Services provides Revenue Services support for Providence Health Care, the Provincial Health Services Authority and Vancouver Coastal Health Authority. Revenue Services also provides service to patients, family members and third party billing agencies by communicating and explaining billing information and charges. This consolidated structure allows access to specialized knowledge needed for the complex billing rules found in the BC health care industry.
Revenue Services provides a full range of services including billing and invoice management, collections, cashiering, reporting and audits.
Revenue Services generates 3.5 million invoices annually and processes four million charges worth $735 million.
Use the contact information below to reach Revenue Services with questions on topics including
- Cash handling and payment processing
- Home and community care (Assisted Living, Residential Care and Home Support)
- Non-patient accounts (payment for billings not directly related to hospital patients)
- Patient accounts (MSP, WorkSafe BC, OOP, Preferred Accommodation, other Third Party Agencies and Uninsured Services)
Outpatient Automated Messaging System Contact
If you have received a message from our automated system regarding an outstanding invoice, contact us for additional information at:Hours of Operation: Monday to Friday 8:00am to 4:00pm PST
Note: If you have received a SMS/Text Message from 1-867-731-1321 (No Reply), please contact us using the alternative contact information provided in the SMS/text message or above. This number does not receive text messages: 1-867-731-1321.
Please reference your account number when contacting us.
If you were not contacted by the phone number(s) or email address above, please reach out to 604-
297-8512 or patientbilling@phsa.ca for any inquiries.
Please note: Health authority employees can find more information about Revenue Services on their health authority’s intranet site.
