Progress Reports

These reports are an overview of our progress towards performance targets.

Each report contains a set of indicators that PHSA monitors to ensure the planning, coordination, accessiblity, efficiency and effectiveness of selected province-wide health-care programs and services. 

Indicators

Through monitoring and reporting, PHSA puts research into practice. Our health-care professionals and administrators use the knowledge we gain from these meaurements to improve patient care and experience, and in some cases change the delivery and organization of health-care services.

Each report includes details on what we're measuring and why we're measuring it.

Current reports

We've put the current reports into six categories. We chose these categories because they present a balanced summary of our performance. 

 

Patient & stakeholder experience has been defined as the sum of all interactions, shaped by an organization’s culture, that influence patient perception across the continuum of care. (Patient experience, The Beryl Institute).


  • Provincial outpatient cancer care satisfaction survey  
  • BCCDC client and stakeholder satisfaction survey  
  • Emergency department satisfaction survey  
  • Provincial acute care satisfaction survey  
  • Provincial mental health care satisfaction survey   
  • Provincial chronic disease management satisfaction survey 
 

 

Wait times are the length of time that a patient waits for an assessment or treatment. Wait times are usually measured from the time at which the agency receives the referral.   


  • Radiation therapy treatment wait time 
  • Chemotherapy treatment wait time  
  • PET/CT scan wait time  
  • Paediatric non-emergency surgeries wait time  
  • Paediatric emergency department wait time  
  • Autism assessments wait time  
  • Active labour assessment room wait time  
  • Emergency ambulance response time  
  • Emergency cardiac arrest response time  
  • Cardiac (CABG) surgeries wait time 


 

 

Compliance with guidelines is the rate at which PHSA complies with and acts according accepted standards.


  • Surgical checklist compliance rate  
  • Prophylactic antibiotic administration compliance rate 
  • Venous thromboembolism (VTE) prophylaxis compliance rate 
  • Medication reconciliation on inpatient admissions  
  • Hand hygiene compliance rate
  • Care sensitive adverse events rate  
  • Paediatric patients surgical site infection  
  • King Airway™ protocol compliance rate  
  • Clinical pathway for dialysis access


 

 

Patient outcomes are the changes in individuals or groups that are attributable to an intervention or series of interventions.  


  • Clostridium difficile infection rate
  • Medication events rate  
  • Hemodialysis initiated with appropriate dialysis access 
  • Ischemic stroke in-hospital mortality rate  
  • Red blood cell transfusion rate following CABG


 

 

Population health has been defined as the health outcomes of a group of individuals, including the distribution of those outcomes within the group (What is population health?, Kindig & Stoddart, 2003). 


  • HPV immunization  
  • Children by 2nd birthday immunization  
  • Screening mammography participation rate
  • Cervical screening participation rate  
  • Patients on independent dialysis  


 

 

Learning, development and sustainability is our ability to use our resources execute our strategic goals throughout the organization.  

  • Employee engagement score  
  • Staff injury rate  
  • Nursing overtime
  • Nursing sick time  
  • Administration and support costs  
  • Financial surplus/deficit 


 


 

PHSA's role & contribution

PHSA plans, coordinates and delivers specialized health services through an array of continuum-of-care models. 

We are responsible not only for direct patient care (for example, through BC Children’s Hospital, BC Women’s Hospital + Health Centre and the BC Cancer Agency) but also for planning and managing specialized services across the province (such as those provided by, for example, Cardiac Services BC, the BC Renal Agency and Perinatal Services BC). 

We've included indicators that illustrate PHSA's distinct roles. In some areas PHSA's role is influential only; in others, it has a direct operational impact. 

Methodology
Each report provides: 
  • a description of the measurement
  • information on why the measurement contributes to or is important to patient care
  • if applicable, information on how we are doing, and how you can help.  
Each report also sets out results in a table for quick comparison:
  • the PHSA performance result, as a percentage
  • the target, as a percentage
  • an indication of the how the performance result for this reporting period compares to previous reporting periods, as symbols:
    • arrow pointing up diagonally – improving
    • arrow pointing down diagonally – requires additional focus
    • bold arrow pointing right – stable

In most cases, the report also shows the results in a graph covering a three-year period. Graphs are updated twice a year.   

There are more than 40 indicators included, and they include measurements attributed to PHSA itself as well as BC provincial measurements coordinated PHSA.

The indicators chosen:
  • provide continuous alignment to evolving priorities
  • emphasize PHSA’s organization-level reporting
  • meet standards of data quality and statistical rigour.

PHSA's role & contribution

PHSA is the only province-wide health authority in BC and Canada. We are responsible not only for direct patient care (for example, through BC Children’s Hospital, BC Women’s Hospital + Health Centre and the BC Cancer Agency) but also for planning and managing specialized services across the province (such as those provided by, for example, Cardiac Services BC, the BC Renal Agency and Perinatal Services BC). 

Because we work with many different agencies, we contribute to, but do not have sole influence or control over the all results reported here.  

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