At PHSA, we want every patient to feel safe and confident in their care.
Our Integrated Quality & Safety Strategy brings staff, including medical staff, and patient partners together to make care safer, more inclusive, and higher quality—every day, in every setting.
Read the full PHSA Integrated Quality and Safety Strategy.
Quality and safety are at the heart of PHSA’s commitment to providing the best possible care for every person. Through the Integrated Quality & Safety Strategy, teams work together across all PHSA programs and services to strengthen care, reduce harm, and improve outcomes. This shared approach helps ensure patients, families, caregivers, and communities receive safe, high-quality, and person-centered care every day.
We’ve strengthened how quality and safety are overseen across PHSA, so issues are tracked, addressed, and measured consistently.
What this means for you:
- There is now one clear quality & safety strategy guiding all our programs
- Leaders are accountable for results and making sure safety improvements happen
- Staff can see how their daily work connects to safer, higher-quality care
We are creating a culture where staff learn from every event and quickly use that knowledge to improve care.
What this means for you:
- Best practices for safety are consistently applied, no matter where you receive care
- When an incident happens, we thoughtfully review, implement recommendations and share lessons learned so it doesn’t happen again
- Staff have the skills and tools they need to lead quality improvements
- Indigenous knowledge and perspectives are part of how we define and deliver safe care
We are committed to eliminating racism and creating care environments that are safe for everyone—patients, families, staff, and providers.
What this means for you:
- Staff and providers take part in cultural safety and anti-racism learning
- Leaders act on issues of racism, equity, and inclusion—so patients and staff report safer, more respectful experiences
We are making sure patient and family voices shape how care is delivered and improved.
What this means for you:
- People-centred care best practices are used across PHSA
- Staff have the tools and confidence to partner with you in your care
- We’ve built new relationships with community organizations to strengthen trust and engagement
You are an important part of your care team. Ask questions and speak up if you something doesn’t make sense.
We are improving how data is collected, shared, and used across the health system to guide safety and quality improvements.
What this means for you:
- Meaningful indicators track progress on safety and quality goals
- Data is shared across programs, so improvements happen faster and more consistently
- Data informs timely action when patient safety or experience issues arise
For patients and families, our Quality & Safety Strategy is about more than internal goals. It means safer care and fewer preventable harms. It means a stronger voice in shaping your care and more inclusive, culturally safe health services. Most importantly, it shows that PHSA is an organization dedicated to learning and improving every day, so your care keeps getting better.
Next steps
Our focus remains on continuous improvement. We'll ensure the strategy evolves to meet emerging challenges and opportunities.
Ongoing engagement with key partners will be central as we continue to
- Refine our approach
- Update the strategy
- Identify new projects
- Drive meaningful, system-wide improvements
- Evaluate the impact of work
