Trans Intro

Trans Care BC is launching online training modules over the next few years for service providers and staff working with gender diverse individuals.


Online Trainings

We have launched our first online training modules.

This introductory training is designed for service providers, staff, and students working with transgender, non-binary, and gender diverse Two-Spirit individuals. The training explores:

  1. Key terms and concepts related to gender diversity
  2. Barriers to care that gender diverse people commonly face
  3. Simple strategies for creating accessible and affirming services

Go to online course: Exploring Gender Diversity 

Accessing the training

Do you need a Certificate of Completion?
If you need a certificate / record of completion, then take the Exploring Gender Diversity training on the LearningHub.

The LearningHub is available to anyone by creating a user account.

Do you prefer simple 'one-click' access?
If you do not need a certificate / record of completion, then you can simply access the training here.

This introductory training is designed for staff who work in limited capacity with transgender, non-binary, and gender diverse Two-Spirit individuals. The training explores:

  1. Key terms and concepts related to gender diversity
  2. Simple strategies for creating accessible and affirming services

Go to online course: Exploring Gender Diversity 

Accessing the training

Do you need a Certificate of Completion?
If you need a certificate / record of completion, then take the Intro to Working with Transgender Clients training on the LearningHub. 

The LearningHub is available to anyone by creating a user account.

Do you prefer simple 'one-click' access?
If you do not need a certificate / record of completion, then you can simply access the training here.
If you would like us to notify you whenever a new online training or resource  becomes available, email the education team and let us know that you would like to be added to the Trans Care BC education email list.


Support Tools

Support tools can be helpful for service providers and support staff interested in increasing access to gender-affirming care. Check out our support tools below! 

Gender Inclusive Language  (General)

This 2-Page handout offers some simple terms and phrases you can use with clients when you do not already know what words, terms, names, and pronouns they use when speaking about their families and themselves.


Go to support tool: Gender Inclusive Language General

Gender Inclusive Language  (Clinical)

This 2-Page handout offers some non-gendered terms and phrases you can use with clients in clinical settings, especially when discussing their bodies. 


Once you know the words, terms, names, and pronouns people use when describing themselves and their bodies, use their words in a professional and respectful manner.


Go to support tool: Gender Inclusive Language Clinical

20 Care Strategies 

Here are 20 care strategies for increasing access to gender-affirming care for gender diverse clients. 


10 strategies focus on what your team can do as an organization or program; 10 strategies focus on what you can do as an individual.


Go to support tool: 20 Care Strategies ‎

Making Mistakes and correcting them

We all make the occasional mistake. This handy tip sheet helps us to acknowledge, correct, and move on from a mistake, including those awkward times where we may use the wrong word, term, name, or pronoun. 


Page 2 offers helpful suggesstions for when a bigger check-in or apology is needed.


Go to support tool: Making Mistakes


This diagram offers one framework* for understanding gender diversity. It uses some common terms** known by many people in gender diverse communities, within British Columbia.


Go to support tool: Exploring Gender Diversity


* Gender diversity has existed through recorded human history and within many cultures throughout the world. There are diverse frameworks for understanding gender.


** Once you know the words, terms, names, and pronouns that an individual uses to describe who they are, use their words in a respectful and professional manner.

Organizational Assessment Tool

This assessment tool is for organizations interested in developing a multi-pronged approach to offering accessible care for gender diverse people.

Go to support tool: Organizational Assessment Tool

Service Provider Reflection Tool

This self-reflection tool is for individual service providers and support staff interested in learning opportunities that explore their knowledge and attitudes towards gender diversity, along with their personal approach to supporting trans, non-binary, and gender diverse Two-Spirit individuals.


Go to support tool: Service Provider Reflection Tool

Feedback welcomed

We believe your feedback is one of the best ways to improve our educational resources. Therefore, if you have any questions, comments, or suggested revisions, please email us at trans.edu@phsa.ca.


Links to External Trainings

Rainbow Health Ontario:
National LGBT Health Education Center, Fenway Institue:
World Professional Association for Transgender Health:


SOURCE: Trans Intro ( )
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