Need help finding care & support? Connect with a health navigator

Our health navigation team helps connect people in B.C. to gender-affirming health and wellness supports.
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We would love to hear from you!
Our information and consultation services are free and available to all residents of British Columbia, in particular:
  • trans, Two-Spirit and gender diverse individuals, 
  • family members, caregivers, partners, teachers and friends, 
  • parents/caregivers of gender creative children,
  • parents/caregivers of trans and gender diverse youth, and
  • care providers.
Find more on how our health navigation team can help you at Who We Are.

The team can provide services through a phone interpreter in languages other than English. Please contact us to advise which language you speak and arrange a phone call with a health navigator. 

In 2020, our team had over 3,500 health navigator interactions supporting community members, loved ones and service providers. The most requested areas of support were:

  • requests for information about surgery.

  • support seeking gender-affirming primary care attachment.

  • support seeking hormone initiation.

Additional supports for care providers:

  • Race line: For more timely telephone advice from a specialist in transgender care, Family Practitioners and Nurse Practitioners can call the Rapid Access to Consultative Expertise (RACE) advice line. Monday to Friday 0800 – 1700
    Toll Free: 1–877–696–2131
  • eCASE: For non-urgent patient-care questions, Family Practitioners and Nurse Practitioners can consult with a  specialist in transgender care via eCASE (electronic Consultative Access to Specialist Expertise). 
  • Trans Care BC clinical mentorship call: weekly mentorship calls and a province-wide community of practice on gender-affirming primary care.
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