PHSA Employee Absence Reporting Line (PEARL)

PEARL is a central line to report an employee’s absence from work. This includes any absence for illness, workplace injury/incident or other reasons.

After reporting the absence within the automated system, the call will connect with the appropriate person (manager/supervisor and/or central staffing) to ensure proper staff replacement. The system is available 24/7.

Call 604-63-PEARL (73275) or toll free 1-855-66-PEARL (73275)

How do I use PEARL?

The process is simple. Just call one of the numbers listed above.

Enter your employee number, the number of shifts you expect to be away, and the reason for your absence (personal illness, workplace incident or other).

Your call will be transferred to the manager (scheduler, coordinator or other designate) and an e-mail about the absence will be sent right after it has been logged by the system.

Speak with a live operator at anytime by pressing ‘0’.

Do I need to use PEARL if I am leaving early due to illness?

No. If you expect to be off the next day or more, then you need to call PEARL.

Do I need to use PEARL if I am scheduled for a medical appointment or surgery?

Yes, you need to call PEARL if the absence is one full shift or more.

Although you would have arranged this in advance with your manager/supervisor, you also need to call PEARL prior to the start of your leave. Absences can be logged up to five days in advance of the shift missed.

There may be services available to help you get back to your normal level of health and return to work safely.

What if the department and site that is spoken to me after I enter my employee ID is not correct?

Dial 0 and speak with the live operator. Identify the correct department and the shift you will be absent from.

The information spoken to you indentifying your position, department and location is pulled from the HR PeopleSoft system. If you think this information is incorrect, please contact your manager when you return to work to get this updated in PeopleSoft.

What if the call does not transfer to the department or the line is not answered?

After you receive a confirmation number, your call is transferred to your department. The transfer can take up to 10 seconds where you hear dead air; do not hang up, your call is being transferred in the background.

If you are unable to leave a voicemail message, phone back directly to your unit or department. You need to verbally speak or leave a message with your absence details.