Skip to main content

Employee & Family Assistance Program

Any PHSA employee (full-time, part-time or casual) or dependent family member can access EFAP services and resources from Homewood Health free of charge, with all services completely private and confidential.

Click below to explore services and resources provided by Homewood Health.

Watch this short orientation video for an overview of the EFAP services available to you. 


Counselling is currently available by telephone, video, private online chat or private messaging. 

Your EFAP helps you take practical and effective steps to improve well-being and be the best you can be. Within a supportive, confidential, and caring environment you can receive counselling for any challenge.

Anxiety • Marital • Family • Relationships •  Depression • Addictions  Stress • Life transitions/change • Other personal issues

Call anytime 24/7



Please Note: Counselling services will continue to be available for all staff and dependent family members. Over the next couple of weeks, EFAP will be offering telephonic counselling in place of face to face counselling.

All online services, such as video and e-counselling will remain available to staff. 

Access Homewood's member website anytime for additional online resources, such as e-Learning, interactive tools, health and wellness assessments, and a library of health, life balance and workplace articles.

Online resources can be accessed by creating an account at


CISM is a comprehensive approach to help manage stress resulting from critical incidents in the workplace. Homewood offers a multi-faceted, resilience-based approach to crisis intervention, and is designed to offer assessment and emotional first aid to employees after a traumatic event. CISM services are accessed by calling Homewood at 1-800-663-1142.

Note: All costs associated with CISM services are to be covered by the department requesting them. 


Access the Homewood's free i-Volve Online Cognitive Behavioural Therapy  program to help manage depression and/or anxiety.

This online, self-paced treatment program is available 24/7 and uses cognitive behavioral therapy (CBT),  to help you identify, challenge and overcome anxious and/or depressive thoughts, behaviors and emotions. 

Access Homeweb to start this program or call 1-800-663-1142.

You can receive counselling and coaching for a variety of life balance and health issues, or get expert support to manage your career better.

Career Smart Services

Life Balance Services

Health Smart Coaching

To access Homewood's Plan Smart services, call 1-800-663-1142 or request services online by completing the following form


The Key Person Advice Line allows human resources, managers and supervisors to contact a counsellor on an immediate, as-needed basis for a professional opinion on workplace situations including employee conflict, unusual employee behaviour and providing assistance to employees. Access by calling 1-800-663-1142.

Homewood’s wellness sessions are short workshops providing participants with general knowledge about personal health and well-being strategies. Numerous topics are covered including change and stress, parenting and family life, healthy living, mental health and more. To find an upcoming scheduled session, please see the Events & Workshops page.

Leaders, are you looking to offer a specific wellness session to your team? Please email for more information.
Access the COVID-19 Pandemic Toolkit for Staff from Homewood Health. 

This toolkit provides valuable and informative materials with information for staff members and their families during COVID-19. This includes resources for managing stress and anxiety, tips for working remote, achieving work-life balance and more.

SOURCE: Employee & Family Assistance Program ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.

    Copyright © 2021 Provincial Health Services Authority