Health authority-owned facilities, including hospitals, were impacted by the global CrowdStrike disruption. Thanks to tremendous coordinated efforts, we have kept our health care services operational with minimal impact on patient care.
This page is for staff at a B.C. health authority seeking support related to the CrowdStrike disruption.
Last updated: Monday July 29 at 4:30 p.m.
If your laptop has a blue screen:
- Visit a support hub (listed below). Health authority staff can visit any of these locations, regardless of your home health authority or team location. Bring your health authority-issued laptop and your health authority photo ID.
- Call or send an email to your Service Desk, or contact the team via Chat. Please reference 'blue screen' in your message and include your site or location, type of device and your own contact information.
- Central City, 13450 – 102nd Ave, Surrey, Reception area, 4th floor: July 29 - August 2 from 9 a.m. - 4 p.m.
- Royal Inland Hospital, Kamloops: Tues August 6, 8 a.m. - 12 noon
- Community Health Services Centre, Kelowna: Tues August 6, 8 a.m. - 12 noon
- Other locations have now closed. Please call your service desk for support.
- All Island Health support hubs are now closed. If you still need support, please call Service Desk.
- All Northern Health support hubs are now closed. If you still need support, please call Service Desk.
- All VPP support hubs are now closed. If you still need support, please call Service Desk.
