Skip to main content

Psychosocial Resources

This page contains resources for staying psychologically well during this time.
Find support

Employee & Family Assistance Program (EFAP)  

24 hours, 7 days a week counselling services

Watch this short orientation video for an overview of the EFAP services available to you. 

We want to help you stay well. If you’re feeling anxious or just need someone to speak with, PHSA’s Employee and Family Assistance Program (EFAP) through Homewood Health is here to support you anytime with free, confidential counselling through video counselling, phone, private online chat, or private messaging; Life Smart Coaching, and Online Services. EFAP is available to all PHSA employees - full-time, part-time, or casual - as well as dependent family members. You can reach Homewood at 1-800-663-1142, anytime day or night, 365 days of the year. In an emergency, immediate support is available. 

When accessing services, please do not hesitate to contact Homewood if you have any questions or concerns regarding your experience, and/or wish to file a complaint.  

If you would prefer to speak directly to the PHSA psychological health and safety team regarding your EFAP experience, please connect with  

Key Person Advice Line free for managers/leaders: 

  • 1-800-663-1142

Homewood Health’s Key Person Advice Line is available to managers and supervisors to support them during any stressful situation. The line’s clinical counsellors can help leaders identify ways to cope and mitigate stress for themselves and their teams. You can access this line 24/7.

See the main Employee & Family Assistance Program page to learn more.

Critical incident stress management

Staff working in healthcare may experience heighted anxiety due to the evolving COVID-19 pandemic. See the contact information below for counselling and critical incident stress management services for your department.

Hours: 24/7

Details: Managers and supervisors can call Homewood Health to access a crisis management professional and request an intervention for a fee. This typically involves both a one-on-one immediate check in following an incident and a debriefing with those impacted following the incident.

Fee: All costs associated with Homewood CISM services are to be covered by the requesting department. 


Homewood Health: 1-800-663-1142


Hours: 24/7

Description: BCEHS employees have access to the Critical Incident Stress Program Counsellor Network. Currently, due to COVID-19 response, all counsellors are utilizing phone or video connections. Critical incident-related counselling session series: 6-12 sessions per year.<.p>

Fee: This is a free service for employees of BC Emergency Health Services (BCEHS).


  • CIS Program Peer Team Coordinator: 1-855-969-4321 to request a debriefing or defusing or peer check-in.
  • Alternative number: 778-762-3471 (if calling from a satellite phone or the number above does not work).
  • Email:

For more information: Access the BCEHS Handbook.

Hours: Monday to Friday, 9am -5pm

Contact: Access service and support from the BCW/BCCH internal CISM team by emailing‎

Hours: 7 days a week 6:30 - 23:00

Description: Employees of the Forensic Psychiatric Services Commission (FPSC) have access to in-house CISM services.

During regular office hours: Please note there is a CISM cell number you may call or text: 1-236-888-3104. Staff can contact Clinical Liaison Security Nurse or Patent Care Coordinator on shift after hours as well.

Webinars & training

Join upcoming webinars and/or training sessions:


Adapted from Resilience@Work, this session covers the seven factors of workplace resilience in the context of co-existing with COVID-19. Participants will identify their strengths and develop strategies for ongoing resilience. This 1.5-hour interactive session is available on Learning Hub or by request to

If you have direct reports, consider joining one of the upcoming sessions. This training will outline a step by a step approach for supervisors, managers and leaders of all levels, to increase confidence in providing a first-line response to staff who are experience psychological distress in the workplace.

Please register for one of the 2 hour sessions on the LearningHub. If you would like to request an alternate time, feel free to email us at

Topic: Managing Your Time and Energy
Date: August 18, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: The Fundamentals of Change and Transition
Date: August 19, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: Improving Workplace Communication
Date: August 25, 12 p.m. to 1 p.m.
Register on the LearningHub

Topic: The Fundamentals of Change and Transition
Date: August 19, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: Improving Workplace Communication
Date: August 25, 12 p.m. to 1 p.m.
Register on the LearningHub

Topic: Psychological Hygiene
Date: September 8, 12 p.m. to 1 p.m.
Register on the LearningHub

Topic: The Fundamentals of Change and Transition Date: September 15, 12 p.m. to 1 p.m.
Register on the LearningHub

Topic: Healthy Workplace Habits
Date: September 22, 12 p.m. to 1 p.m.
Register on the LearningHub

Topic: The Science of Happiness
Date: September 29, 12 p.m. to 1 p.m.
Register on the LearningHub

Leaders can also request the following workshops:


Looking for support for your team? Psychological Health & Safety leaders can provide facilitated team check-ins or topic specific wellness sessions

Leaders and teams can also request specific topics.  Facilitators are also available to provide a general psychosocial ‘check-in’ with your team including access to relevant resources.

How to request a session:

Leaders can email PHSA Psychological Health & Safety at to book a session. 

Fifteen4me sessions are bit-size bits of wellness & learning for your team, these sessions offer fifteen minutes of engagement, connection and opportunity.

Leaders can request sessions for their teams by contacting


More resources
Gender-based violence resources
Below is a selection of gender-based violence resources geared to support PHSA health-care workers during COVID-19:

  • VictimLink BC
    A toll-free, provincial help line, available 24/7 that provides information and referral services to all victims of crime, and immediate crisis support to victims of family and sexual violence. It is available in 130 languages including 17 Indigenous languages.

    Phone: 1-800-563-0808. To call collect, call the Telus Relay Service at 711. 
    Text: 604-836-6381 
    TTY: 604-875-0885
  • KUU-US Crisis Line Society
    Provincial, 24/7 crisis line for Indigenous Peoples including First Nation (Status and Non-status), Inuit and Metis.

    Toll-free: 1-800-588-8717
    Youth line: 250-723-2040
    Adult line: 250-723-4050

Tab Heading
SOURCE: Psychosocial Resources ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.

    Copyright © 2022 Provincial Health Services Authority