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Psychosocial Resources - Coping During COVID-19

This page contains resources for staying psychologically well during this time.
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Employee & Family Assistance Program (EFAP)  

24 hours, 7 days a week counselling services

Watch this short orientation video for an overview of the EFAP services available to you. 

We want to help you stay well. If you’re feeling anxious or just need someone to speak with, PHSA’s Employee and Family Assistance Program (EFAP) through Homewood Health is here to support you anytime with free, confidential counselling through video counselling, phone, private online chat, or private messaging. EFAP is available to all PHSA employees - full-time, part-time, or casual - as well as dependent family members.

Key Person Advice Line free for managers/leaders: 

  • 1-800-663-1142

Homewood Health’s Key Person Advice Line is available to managers and supervisors to support them during the COVID-19 pandemic and during any stressful situation. The line’s clinical counsellors can help leaders identify ways to cope and mitigate stress for themselves and their teams. You can access this line 24/7.

See the main Employee & Family Assistance Program page to learn more.

Critical incident stress management

Staff working in healthcare may experience heighted anxiety due to the evolving COVID-19 pandemic. See the contact information below for counselling and critical incident stress management services for your department.

Hours: 24/7

Details: Managers and supervisors can call Homewood Health to access a crisis management professional and request an intervention for a fee. This typically involves both a one-on-one immediate check in following an incident and a debriefing with those impacted following the incident.

Fee: All costs associated with Homewood CISM services are to be covered by the requesting department. 


Homewood Health: 1-800-663-1142


Hours: 24/7

Description: BCEHS employees have access to the Critical Incident Stress Program Counsellor Network. Currently, due to COVID-19 response, all counsellors are utilizing phone or video connections. Critical incident-related counselling session series: 6-12 sessions per year.

Fee: This is a free service for employees of BC Emergency Health Services (BCEHS). 


  • CIS Program Peer Team Coordinator: 1-855-969-4321 to request a debriefing or defusing or peer check-in.
  • Alternative number: 778-762-3471 (if calling from a satellite phone or the number above does not work).
  • Email:

For more information: Access the BCEHS Handbook or (BCEHS intranet access required) ‎

Hours: 7 days a week 6:30 - 23:00

Description: Employees of the Forensic Psychiatric Services Commission (FPSC) have access to in-house CISM services.


During regular office hours: Call Devon Silvers on 604-523-7813 or Rhys Thompson on 7704 or call 604-524-7938. 

Webinars & training

Join upcoming webinars and/or training sessions:

Upcoming Wellness Sessions:

Topic: Building Working Relationships
Date and Time: Feb 24, 12 p.m. to 1 pm. 

Topic: Eating Plan for Stress Management
Date: March 3, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: Eating Well During Shiftwork
Date: March 10, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: Healthy Workplace Habits
Date: March 17, 12 p.m. to 1 p.m. 
Register on the LearningHub

Topic: The Science of Happiness
Date: March 24, 12 p.m. to 1 p.m. 
Register on the LearningHub

Adapted from Resilience@Work, this session covers the seven factors of workplace resilience in the context of co-existing with COVID-19. Participants will identify their strengths and develop strategies for ongoing resilience. This 1.5-hour interactive session is available on Learning Hub or by request to

If you have direct reports, consider joining one of the upcoming sessions. This training will outline a step by a step approach for supervisors, managers and leaders of all levels, to increase confidence in providing a first-line response to staff who are experience psychological distress in the workplace.

Please register for one of the 90-minute sessions on the LearningHub. If you would like to request an alternate time, feel free to email us at

More resources
PHSA staff psychosocial support resources
Violence resources during COVID-19
Below is a selection of gender-based violence resources geared to support PHSA health-care workers during COVID-19:

  •  VictimLinkBC
    A toll-free, provincial help line, available 24/7 that provides information and referral services to all victims of crime, and immediate crisis support to victims of family and sexual violence. It is available in 130 languages including 17 Indigenous languages.

    Phone: 1-800-563-0808. To call collect, call the Telus Relay Service at 711. 
    Text: 604-836-6381 
    TTY: 604-875-0885
  • KUU-US Crisis Line Society
    Provincial, 24/7 crisis line for Indigenous Peoples including First Nation (Status and Non-status), Inuit and Metis.

    Toll-free: 1-800-588-8717
    Youth line: 250-723-2040
    Adult line: 250-723-4050

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