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Psychosocial Resources - Coping During COVID-19

This page contains resources for staying psychologically well during this time. This includes 24/7 counselling, a staff psychosocial support service line, critical incident stress management programs, and tools to support your mental health.

Page updated: May 25, 2020 at 4 pm

New Resources:

  1. When "Safer at Home" Isn't: Domestic Violence during COVID-19

  2. Working Well during COVID-19

  3. Access the COVID-19 Pandemic Toolkit for Staff from Homewood Health, PHSA's Employee and Family Assistance Provider. 

  4. COVID-19 Returning to Work - Staff Checklist 

Employee and Family Assistance Program (EFAP)  

24 hours, 7 days a week Counselling Services

We want to help you stay well. If you’re feeling anxious or just need someone to speak with, PHSA’s Employee and Family Assistance Program (EFAP) through Homewood Health is here to support you anytime with free, confidential counselling through video counselling, phone, private online chat, or private messaging. EFAP is available to all PHSA employees - full-time, part-time, or casual - as well as dependent family members.

Phone: 1-800-663-1142
Request services online by completing the following form:

Key Person Advice Line free for Managers/Leaders: 1-800-663-1142. Homewood Health’s Key Person Advice Line is available to managers and supervisors to support them during the COVID-19 pandemic and during any stressful situation. The line’s clinical counsellors can help leaders identify ways to cope and mitigate stress for themselves and their teams. You can access this line 24/7.

Learn more. 

Critical Incident Stress Management (CISM)

Staff working in healthcare may experience heighted anxiety due to the evolving COVID-19 pandemic. See the contact information below for counselling and critical incident stress management services for your department.

Hours: 24/7

Details: Managers and supervisors can call Homewood Health to access a crisis management professional and request an intervention for a fee. This typically involves both a one-on-one immediate check in following an incident and a debriefing with those impacted following the incident.

Fee: All costs associated with Homewood CISM services are to be covered by the requesting department. 

Homewood Health: 1-800-663-1142

Hours: 24/7

Description: BCEHS employees have access to the Critical Incident Stress Program Counsellor Network. Currently, due to COVID-19 response, all counsellors are utilizing Phone or Video connections. Critical Incident related counselling session series: 6-12 sessions per year.

Fee: This is a free service for employees of BC Emergency Health Services (BCEHS). 

CIS Program Peer Team Coordinator: 1-855-969-4321 to request a debriefing or defusing or peer check-in.

Alternative number: 778-762-3471 (if calling from a satellite phone or the number above does not work).

For more information: Access the BCEHS Handbook or (*BCEHS intranet access required) ‎

Hours: 7 days a week 6:30 - 23:00

Description: Employees of the Forensic Psychiatric Services Commission (FPSC) have access to in-house CISM services.

During regular office hours: Call Devon Silvers on 604-523-7813 or Rhys Thompson on 7704 or call 604-524-7938. 

PHSA Staff Psychosocial Support Service

PHSA Workplace Wellness: Psychological Health & Safety in the Workplace

If you are experiencing stress associated with the COVID-19 Pandemic, you are not alone.

You can access the Workplace Wellness Staff Psychosocial Support Service to have a confidential, supportive conversation that can be helpful in exploring coping strategies related to unique and common experiences related to coping with COVID-19.  The Staff Supporters are PHSA staff members who are trained professionals with backgrounds in in Psychology, Counselling, Social Work and Psychiatry. The Staff Support Team will have access to additional support/resource information to share with you.  We are in this together.  We are here to support you. To request to speak to a Staff Supporter, email or phone and leave your first name, telephone number and the best time(s) to contact you.  We will be responding to requests M-F from 7am to 7pm.

Phone: 604-875-2982

Additional resources available online or on the phone:

    • Wellness self-assessment and tracking.
    • Self guided courses, apps, and other resources.
    • Group coaching and peer support.
    • Live counselling by telephone, video and text.

  • Care For Caregivers
    This site provides a diverse collection of quick and easy resources to support your mental health. This includes information to ease your mind, a free workshop to learn about resiliency, or quick daily coping tips

  • MindhealthBC
    Take a quick online assessment on your mental health and get resources for a variety of related concerns.
  • Here To Help
    Browse strategies to help you take care of your mental health.
  • HealthlinkBC
    Call 811 to speak with a registered nurse, or access online resources for health-related questions.

  • Kelty Mental Health Resource Centre
    We help families across the province navigate the mental health system, listen and offer peer support, and connect them to resources and tools.

  • Foundry offers young people ages 12-24 health and wellness resources, services and supports – online and through integrated service centres in communities across BC.

  • Bounce Back Online
    This is a free self-directed course from the Canadian Mental Health Association to help manage low mood, stress, and anxiety. Visit

  • Crisis Centre BC
    If you or someone you know is feeling hopeless or at risk of harm, call or chat online with a crisis responder any time.

  • Taking care of each other during COVID-19 (Peer Support for physicians UBC)

PHSA’s Psychological Health, Safety and Wellness team supports the mental health of all employees in any PHSA program, service, or division. Questions? Email  

SOURCE: Psychosocial Resources - Coping During COVID-19 ( )
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