At Provincial Language Service, quality assurance is a multi-level process embedded in all aspects of our service delivery. Our processes contribute to a culture of continuous improvement of our services and organization.
Provincial Language Service, as a program of PHSA, adheres to strict policies and procedures on professional conduct. Any complaint or incident regarding Provincial Language Service (PLS), PLS’ procedures, PLS’ staff, an interpreter, intervenor, translator or any other PLS contracted service provider is documented, investigated and tracked.
Complaints as well as compliments can be submitted through email, video call, fax, phone or mail. All feedback will be handled by Provincial Language Service Quality Assurance (PLS QA), which is dedicated to soliciting and receiving feedback from recipients of services. Interpreters, intervenors and translators will be notified immediately of any feedback that is received about them.
• Who can give feedback: Patients, Health Care Workers (requestor or end user), Interpreters, Intervenors and translators
• What can they give feedback on: Provincial Language Service procedures, customer services/Interpreting/translation services received
Methods for Submitting Feedback
Email: Submit feedback via email to
Video Call: Feedback via video call.
schedule a video call
Phone: Submit feedback via phone 604-297-8400
Mail: Provincial Language Service Quality Assurance
1795 Willingdon Avenue, Burnaby, BC V5V 6E3