At Provincial Language Service, quality assurance is a multi-level process embedded in all aspects of our service delivery. Our processes contribute to a culture of continuous improvement of our services and organization.
Provincial Language Service adheres to strict policies and procedures on professional conduct. Any complaint or incident regarding an interpreter, health care program, external customer or Provincial Language Service staff member is documented, investigated and tracked.
Interpreter incident reporting process
In fall 2016, the Provincial Language Service (PLS) initiated a review of the Medical Interpreting Service which provides American Sign Language interpreting for deaf patients to ensure it was best meeting the needs of its stakeholder. A summary report of the findings has been prepared, and PLS is currently reviewing the report recommendations and determining next steps. Any change to the service will include outreach to the deaf community.