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Booking & Support

Your positive experience is our top priority. The Telehealth team is committed to making you and your patients’ Telehealth experiences as straightforward and seamless as possible.

From helping you book a session, to providing you with on-demand troubleshooting, our team of clinical coordinators, schedulers and technical analysts will support you every step of the way.

Booking a session

Telehealth has different forms for those who are in a health authority and those who work outside the health authority network. 

To book a Telehealth session, please choose your option.  

I work in a health authority

  1. Open the Telehealth Online Request Page.
  2. Fill out the request page (If you need help, see our one-page guide).
  3. Click Submit at the end of the page.

I work outside the health authority network

  1. Please complete the online Videoconference Request Form.
  2. Fill out the request form.
  3. Click the Submit button on the form when you are ready.


A Telehealth Coordinator works with you to ensure successful delivery of videoconferencing services; a needs assessment and additional information may be required.
 
Telehealth Schedulers will help you to book rooms and will send a confirmation form for distribution. Schedulers will also assist or advise the attendee(s) about room access.
 
 
Interpreter and language services are offered through the
Provincial Language Service (PLS).
 
To book your language services, please proceed to the PLS secure booking system or call 1 877 BC TALKS (228 2557).
 
 
“I have been very impressed with [Telehealth team members’]… wonderful efforts to schedule, monitor and troubleshoot all of the videoconferences for our department’s meetings. They are excellent and very responsive and efficient. We rarely experience issues and if we do in a meeting, then they are right on top of it and fix the problem immediately.”
–Joanna Tait, Executive Assistant for Fiona Walks, Vice President, and Trish Hunt, Senior Director, Safety, Quality & Supportive Care, BC Cancer Agency
Equipment options

Telehealth is compatible with a variety of videoconferencing systems. 

Whether you’re looking to conduct clinical consultations from your office or educational presentations from an auditorium, there’s a solution for you. The Telehealth team can help you design it, recommend the most appropriate equipment, assist you in getting quotes, and get it set up. 


Telehealth is able to connect to a variety of videoconferencing equipment via a multipoint control unit (MCU) or “bridge”. This is a device that links videoconferencing locations, each with different system capabilities, into one videoconference event.

At its simplest level, videoconferencing systems allow you to conduct consultations from your desk using your personal computer or laptop loaded with videoconferencing software.

 
However, if you require a unit that can be wheeled to a patient’s bedside or in and out of small meeting rooms, equipment can be mounted onto a mobile cart.
 
Equipment can also be permanently installed in meeting rooms, from small rooms to large auditoriums.

To get started designing the videoconferencing system that’s right for you, consider the following:

  • Where will you be videoconferencing from (i.e. office, small meeting room, or auditorium)?
  • What type of videoconference will you be conducting (i.e. clinical, administrative, and/or educational)?
  • Do you need the videoconferencing equipment to be stationary or mobile?
  • Do you plan to use medical equipment, like digital stethoscopes or exam cameras?
  • Do you plan on sharing information like radiology images, lab results, or PowerPoint presentations with other participants?

Examples of videoconferencing solutions 

For a snapshot of popular equipment solutions and use scenarios, select the setting you'll be videoconferencing from.  

Where will I be videoconferencing from?

What type of videoconference do I need to conduct?

  • Clinical
  • Administrative
  • Educational

What videoconferencing equipment do I need?

  • Desktop computer or laptop equipped with personal videoconferencing software, webcam, and microphone

What is an example of this videoconferencing solution in practice?

A physician to physician or physician to patient clinical encounter that can be conducted from the comfort and in the privacy of a physician’s office. One person joining a large videoconference can also use his/her private office, rather than taking up a meeting room.

 

What type of videoconference do I need to conduct?

  • Clinical
  • Administrative
  • Educational

What videoconferencing equipment do I need?

  • Videoconferencing unit with monitor, either wall mounted or mobile cart mounted

What is an example of this videoconferencing solution in practice?

A mobile cart can be wheeled into a patient care area, so a physician or family member can meet with a patient directly from his/her bed.

 

What type of videoconference do I need to conduct?

  • Clinical
  • Administrative
  • Educational

What videoconferencing equipment do I need?

  • Stationary or purpose built videoconferencing unit with large wall mounted LCD flat panel display(s)

What is an example of this videoconferencing solution in practice?

Stationary videoconferencing units are ideal for lectures, meetings, trainings, and rounds with a large number of participants that require content sharing of presentations, spreadsheets, diagrams, etc.

 
Troubleshooting

On-demand technical support is just a phone call away.

With Telehealth’s live videoconferencing Support Service, you can be confident that you and your patients are supported when it matters most.

Technical Support can assist you with:

  • answering questions about equipment and software requirements;
  • testing equipment and connections prior to a videoconference;
  • troubleshooting technical issues the day-of or during a videoconference; and
  • extending the duration of a videoconference, should it require more time (and participants’ room schedules permit it).

‎Check out these resources, which can be printed and posted in videoconferencing rooms for quick reference.

 
"The Telehealth team at PHSA is exceptional… They are always ready to help [and]… on several occasions went beyond the call of duty to solve my division’s last minute requests." – Betty Wong, Administrative Secretary, Critical Care, BC Children's Hospital, Vancouver
 
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