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Booking & Support

Your positive experience is our top priority. The Telehealth team is committed to making you and your patients’ Telehealth experiences as straightforward and seamless as possible.

From helping you book a session, to providing you with on-demand troubleshooting, our team of clinical coordinators, schedulers and technical analysts will support you every step of the way.

Booking a session

To book a Telehealth session, please choose your option:  

I work within a Health Authority

I work outside the Health Authority network

After you submit a request form you can expect a response from our team within 1 to 2 business days.  A Telehealth Scheduler will work with you to ensure successful delivery of videoconferencing services; a needs assessment and additional information may be required.

To make a change or to cancel a request use the same Telehealth Online Request Form or send an email from outside the Health Authority telehealth@phsa.ca.



Interpreter and language services are offered through the
Provincial Language Service (PLS).
 
To book your language services, please proceed to the PLS secure booking system or call 1 877 BC TALKS (228 2557).
 
 
Locations

For the most accurate and current information regarding Telehealth services within the facilities please contact the Health Authority directly.   


Troubleshooting

On-demand Technical Support is just a phone call away.

  • Phone: 604-297-8777 option 1
  • Toll-free (BC): 1-866-966-4347 

With Telehealth’s live videoconferencing Support Service, you can be confident that you and your patients are supported when it matters most.

Technical Support can assist you with:

  • Answering questions about equipment and software requirements
  • Testing equipment and connections prior to a videoconference
  • Troubleshooting technical issues the day-of or during a videoconference
  • Extending the duration of a videoconference, should it require more time (and participants’ room schedules permit it).
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