• In secondary triage, to provide video consultations with patients over the phone to aid in clinical decision making and improving health resource allocation.
  
• At the CliniCall desk, enabling support for frontline paramedics by providing clinical consultations on scene.
  
• Patient Transfer Network-facilitated provider to provider consult: Critical care support for pediatric consult for transport or advice from BC Children’s Hospital Pediatric Intensive Care Unit (PICU). This is an interim virtual service launched in December 2022 to support the increasing number of respiratory illness cases among children in B.C.
  

• The GoodSAM interface requires a computer or mobile device with working camera and microphone.
• Patients and on-scene paramedics require working smartphones with functioning cameras.
  
• For providers: a mobile device with a camera, internet access and ability to receive SMS text messages.
  

Privacy and security 

• Initial privacy and security review and approval completed January 2022. Second privacy and security review and approval completed December 2022. 
  

Risk and limitation

• The GoodSAM platform is fully compliant with General Data Protection Regulation guidelines intended to protect personal data.
  
• Video consultations are recorded and searchable for Quality Improvement programs.