Virtual Health Toolkit

The virtual health toolkit has solutions endorsed by PHSA and the Office of Virtual Health.

From your desktop, the solutions are listed in the sidebar on the right.
From a mobile device, view the toolkit by clicking on the horizontal bar at the top of the page that says “In this section.”
Follow the links to get more information and support for each solution.

Obtaining patient consent

Verbal or digital consent from the patient is acceptable before use of all virtual health solutions. Requirements are:

Notification of risks have been provided
The list of risks are available in ten languages: English; Arabic; simplified Chinese; traditional Chinese; Farsi; French; Korean; Punjabi; Spanish and Vietnamese).
Reasonable efforts have been made to validate the patient's identity (see Identity Validation (PDF)).

Guideline documents

OVH verbal consent guidelines: outlines best practices for obtaining client/patient consent for virtual health visits

More resources

This toolkit from Accreditation Canada and Health Standards Organization has checklists to help patients, health professionals and digital teams prepare for virtual health visits.