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TELUS Home Health Monitoring

The Home Health Monitoring (HHM) platform uses remote patient monitoring technology to monitor a patient’s health, specific to COVID-19, and shares the information electronically with health care teams.

When to use it

Monitoring and tracking COVID-19 “contact” and “case” patients

Best use

  • Monitoring Protocols: BC CDC COVID-19 daily monitoring questionnaire in major languages to be completed asynchronously on their own device
  • Patient Access: Web-based Patient application accessible from patient’s own device (BYOD) through Chrome browser 
  • Patient Tablet delivery across BC with remote installation support if patient does not have access to a device or to the internet (to promote equitable access)
  • Clinician Access: Web-based Clinician Dashboard to monitor and track patients accessed from any HA-approved hardware and across clinical pathways

Technical requirements

  • Patient’s email address to set up account: access on web browser only (no app download) 
  • Health care team member needs account: access on web browser only 


  • Monitoring of COVID-19 contact and case patients in your health authority
  • Daily questionnaire for patients to answer and provide health status 

Privacy and security

  • Privacy review pending, Ministry of Health reviewing COVID-19 HHM 
  • Security review pending, PHSA reviewing COVID-19 HHM

Risk and limitations

  • Cloud services required to manage large demands on system
  • Privacy and Security elements with identified medium to low risks 
  • Accessible on health authorities sites only – pending amendment from MoH to enable access from anywhere and greater flexibility 
  • Technical support/trouble-shooting: Currently TELUS offers technical support to all users of the HHM system,  the introduction of the BYOD models requires a new support model be developed. Working closely with providers to identify resources and build infrastructure to support technical components.

Additional information

  • Standard deployment plan with clearly defined project milestones, roles and responsibilities
  • Default monitoring protocols available for modification to align with local care pathways, clinical protocols, educational materials, policies and guidelines
  • Default clinical workflows for the following are available to modify to local practices:
    • Patient identification
    • Patient registration
    • Monitoring
    • Data sharing
    • Patient discharge
  • Default training materials are available to support Train-the-Trainer approach
  • Training is available via webinar
  • Training videos for asynchronous learning are in development as of Mar 29 


Note: Clinical workflow recommendations for HHM are pending, and not available at this time. We hope to have this information for you shortly. 

SOURCE: TELUS Home Health Monitoring ( )
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