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The GoodSAM solution enables instant video feed to clinical consultations, enhancing clinical decision making and improving resource allocation and acuity colour coding.

When to use it  

GoodSAM has two approved use cases for BCEHS:

  • In secondary triage, to provide video consultations with patients over the phone to aid in clinical decision making and improving health resource allocation.
  • At the CliniCall desk, enabling support for frontline paramedics by providing clinical consultations on scene.

Technical requirements

  • The GoodSAM interface requires a computer with working camera and microphone.
  • Patients and on-scene paramedics require working smartphones with functioning cameras.

Privacy and security 

  • Privacy and security review and approval completed January 2022. 

Risk and limitation

  • The GoodSAM platform is fully compliant with General Data Protection Regulation guidelines intended to protect personal data.
  • Video consultations are recorded and searchable for Quality Improvement programs.

GoodSAM Support materials

Quick reference guide (PDF)
BCEHS user manual (PDF)

Get started using GoodSAM

1Review GoodSAM ProMapp and clinical update

Review the 2-page Practice Update:
Introduction of GoodSAM video conferencing for Secondary Triage & Clinical Consults

Complete this LearningHub course to learn more.  

2Email the Office of Virtual Health

Send an email  to for more information and GoodSAM guidelines.

3Get ready for GoodSAM

Do a practice call with the Office of Virtual Health by emailing

4Get your live account

Your live account will be provisioned by the Office of Virtual Health, enabling you to utilize video consultations with patients.

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