From the moment she heard about it, Melanie Rathgeber knew she wanted to be
part of Change Day BC.
“I like the idea of people committing to change on an individual level,”
Rathgeber, a quality leader with PHSA said. “I have worked with system changes
and large improvement initiatives for many years, and it can take a long time to
“I think it is important and refreshing for health-care providers and staff
to know that a small change could make a world of difference to improving
someone’s quality of care.”
Change Day is a grassroots effort aimed at harnessing the collective energy, creativity and ideas of thousands of people to improve
the care and wellbeing of those who use health-care services, their families and
staff. It started with England’s National Health Service and in two years, it’s
grown into a global movement that’s seen thousands of people in many different
countries pledge to change things.
The BC Patient Safety and Quality Council (BCPSQC) hopes to build on that
success and momentum by hosting this province’s inaugural Change Day BC on
October 15, 2015. Anyone involved in health, social and community care can
participate by pledging to make a change or try something new.
For her part, Rathgeber has pledged to speak with 20 staff in the mental
health programs at BC Children’s Hospital about collaborating with patients for
“Greater patient engagement is something that we’ve been working towards,”
Rathgeber said. “We know it is really important for successful change and to
make sure our programs and services work well for our clients and
Rathgeber is looking for more ways to partner with current or former
patients and families in projects and activities. She knows that staff and
health-care providers understand the importance of the work, but understands it
can be daunting to work with patients and families in new ways.
“I want to hear about their ideas so I could help move those ideas
forward,” she said, “I also want to hear about any challenges they anticipate,
so we could work in ways that would reduce those concerns.”
Pledges can be big or small, and can be related to any topic of your
choice. They are voluntary and a personal commitment to changing care for the
better. Even seemingly small pledges can have a positive effect. When combined
with all of the other pledges, we can create a tremendous wave of improvement
that ripples throughout our organization and system.
During the NHS Change Day, there were pledges that aimed to empathize and
understand the patient experience better such as tasting a pediatric medicine to
see how bad it tasted, or spending a day in a wheel chair. Others pledged to
introduce themselves by name to patients, or smiling at patients and colleagues
alike to brighten their day – relatively small acts that can go a long way to
improve the patient experience.
Change Day BC participants are encouraged to share their pledges with
others online at www.changedaybc.ca
Individuals can also become a Change Day Ambassador and help spread the
word. The goal for Change Day BC is to reach 5,000 pledges by October 15.
Change Day BC is online at www.ChangeDayBC.ca
, Instagram as
ChangeDayBC and Twitter with the account @ChangeDayBC and hashtag #ChangeDayBC.