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Golden day at HEABC awards for PHSA employees

The annual BC Health Care Awards took place on Monday, June 22 at the Pacific Rim Hotel in Vancouver. This year, one team and an individual won Gold Apple awards and two teams were recognized through Awards of Merit.
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The Gold Apple award winners are:

  • Collaborative Solutions – Gold Apple
    BC Provincial Blood Coordinating Office (Provincial Health Services Authority) – Hospital Inventory Optimization Project

Project Leaders: Cecilia Li – Provincial Director & Dr. Doug Morrison – Medical Director

Team Members: Chris Biantoro, Dr. Victor Menghetti, Darlene Mueller, Chris Taruc

The Provincial Blood Coordinating Office received a Gold Apple award in the Collaborative Solutions category for the Hospital Inventory Optimization Project, which sought to minimize blood product wastage while ensuring sufficient inventory to deal with routine demands and life-threatening emergencies.

In conjunction with Fraser Health's Royal Columbian Hospital, Northern Health and the University of British Columbia's Centre for Operations Excellence, the teams built an inventory management model to help better manage and allocate blood inventory at the hospital level, and to further decrease the amount of precious blood product wasted.

The results of the pilot show great promise; it was found that by ordering less, patient care was not negatively impacted; in fact patients received fresher blood which is linked to positive health outcomes and most importantly, the wastage rate decreased by 50 per cent – representing over half a million dollars in savings. Canadian Blood Services can also issue the appropriate products and importantly, patients can continue to get the products they need when they need it.

Plans are in the works to roll this tool out to other hospital networks in the province and as the first of its kind in Canada, the model has the potential to be shared nationally with hospitals across the country.

  • Health Care Hero – Gold Apple
    Amy Pezzente – Eating Disorder Peer Support Worker (Kelty Mental Health Resource Centre, BC Children's Hospital)

Amy Pezzente has dedicated herself wholly to supporting people struggling with eating disorders, sharing her own story of recovery in order to help others.

Through her tireless work, Amy has made huge contributions to increasing public awareness and education, but she has also helped many on a very personal, individual level. Amy provides mentorship and support to those struggling with eating disorders, disordered eating behaviours and body image issues. In addition, she coordinates peer support groups with the Looking Glass Foundation for Eating Disorders; she speaks in schools through Jessie's Legacy Eating Disorders Prevention Program; she coordinates the "Love Our Bodies, Love Ourselves" movement and social media presence; she developed a resource, "From Survive to Thrive"; she regularly speaks to local media about eating disorder prevention; and if that weren't enough, she coordinates the Provincial Eating Disorders Awareness Campaign, which raises awareness of prevention, early intervention and treatment of eating disorders.

The 2015 Awards of Merit winners included:

  • Top Innovation – Health Authority
    BC Children's Hospital for ON TRAC (Transitioning Responsibly to Adult Care) Youth Transition Initiative

Project Leader: Mary Paone – Nursing Lead for Transition

Team Members: Tahia Ahmed, Kyla Brophy, Patti Byron, Dewey Evans, Sandy Hwang, Lucinda Jones, Erin McFee, Susan Rabinovitz, Dr. Lynn Straatman, Dr. Curren Warf, Dr. Sandy Whitehouse

Over 98 per cent of children treated at tertiary pediatric centres will require transfer to adult care providers. However, for many of these children, a transfer to adult health services may result in a deterioration of their health status. ON TRAC is a province-wide initiative to support comprehensive, continuous, accessible and developmentally appropriate care to youth and young adults (ages 12-24 years) with chronic health conditions and/or disabilities as they plan, prepare and transfer from pediatric care to the adult health care system.

In 2006/07, 790 youth transitioned from BC Children's Hospital to adult care. This year, more than 1,700 youth with chronic health conditions and/or disabilities will transfer out of BC Children's Hospital. The project has resulted in the following initiatives: Transition Clinical Practice Guidelines; the Youth in Transition Project; and, the Youth Voice Project.

  • Collaborative Solutions
    BC Emergency Health Services – Decreasing Lead Time for RED (High Acuity/Emergent) Inter-Facility Transfers

Project Leader: Doug Garland – Manager, Kamloops Dispatch Operations

Team Members: Siobhan Annand, Andrew Binette, Stephen Clinton, Michael Elliott, Dan Froom, Rafal Gryzb, Joel Herrod, Simon Ip, Diane Jerome, Gordon Kirk, Colleen Lachance, Juanita Poelvoorde, Leeann Ring, Rob Schlamp, Sarah Scott, Tina Sharma, Kathy Steegstra, Jane Sun

The main project goal was to decrease the lead time for high acuity inter-facility transfers from the point of initial call to when crews are dispatched from a median of 34 minutes to a target of 10 minutes. This project has led to improved patient safety, better processes, improved quality of information and more efficient service. The target of 10-minute turnaround time has been met and sustained, despite case volume increasing by 26 per cent since the launch of this new service model. This is all being accomplished with the same resources as before. Overall, between April 2014 and January 2015, 8,954 cases were handled and 78 per cent of these met the on-time drop-off target.


Congratulations to all PHSA winners and to all of those who were nominated – it's an amazing accomplishment and you deserve to take great pride in being recognized by your peers!

The BC Health Care Awards were created in 2007 to celebrate successes in BC's publicly-funded health care community. They recognize workplace teams, individuals and organizations who strive to support better health care and system sustainability.

For more information, visit HEABC's award website.

award; BC Ambulance Service; BC Children's Hospital; Provincial Blood Coordinating Office
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