The Quality Awards are presented by the BC Patient Safety and Quality Council (BCPSQC) and celebrate extraordinary work in the provincial health care system by recognizing individuals, teams and facilities that have improved the quality of health care in BC. They also raise the overall profile of efforts to improve quality throughout the province.
BC Emergency Health Services (BCEHS) was named a winner in the Getting Better category for a project that improved care for acute illness or injury. The Quality, Patient Safety and Accreditation (QPSA) team at BCEHS worked with HealthLink BC’s Nursing Services and BCEHS dispatch centres on a quality improvement initiative to refer non-urgent 9-1-1 callers to alternative care pathways, allowing callers to get in-the-moment clinical advice without an unnecessary trip to the emergency room. The initiative freed up resources for overburdened ambulance services, reducing the need for an ambulance from 71 to 36 per cent.
Charlene Burmeister, provincial peer coordinator for compassion inclusion and engagement from the BC Centre for Disease Control and First Nations Health Authority, received runner-up recognition in the Everyday Champion category for improving quality of care. Burmeister improves access to respectful care for at-risk people across the province by facilitating community dialogues between peers (people with lived experience of substance use) and harm reduction service providers in multiple health authorities. She also advocates for peers to be compensated fairly for their participation in harm reduction policy and planning.
BC Women’s Hospital Neonatal Intensive Care Unit team was honoured as a runner-up in the Getting Better category for an initiative that improved staff and family satisfaction by ensuring a model of family-centred care. In preparation for the unit’s move to the Teck Acute Care Centre, the team redesigned its patient rounds to facilitate high-quality, patient-centred support for the babies under its care, reducing the median duration of rounds by 44 per cent.
BC Renal Agency’s Palliative Care Committee was a runner-up in the Coping with End of Life category. This award recognizes a project that improved planning, care or support for life-limiting illness and bereavement. The committee was chosen for their work in ensuring that individuals with chronic kidney disease have access to comprehensive, patient-centred, integrated palliative support.
Congratulations to the winner and runner-ups across PHSA on these tremendous achievements.