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Mental Health & Substance Use Patient Experience Survey

 
 

The BC Patient-Centered Measurement (BCPCM) Provincial Survey allows patients and clients to provide valuable information about the quality and safety of their care. Measuring patient experiences (i.e. quality of care and services through the patients' eyes) is a provincial strategic objective in British Columbia. Healthcare workers also benefit from this survey by evaluating their progress towards improving patient experiences through patient-centered care.

Provincial Health Services Authority (PHSA) is one of the Health Authorities that participates in the BCPCM Provincial Survey. There are nine priority areas with consultation groups as part of the Mental Health and Substance Use Provincial Survey:

  1. Clinics providing access to Opioid Agonist Treatment Services
  2. Supportive Recovery Facility Services
  3. Community SU Outreach Services
  4. Adult Short-Term Assessment and Treatment Services
  5. Early Psychosis Intervention (EPI) Services
  6. Outpatient Eating Disorder Services
  7. Youth Inpatient MH Treatment Services
  8. Adult Inpatient MH Treatment Services
  9. Provincial Corrections MHSU Services

According to BCPCM's work plan for 2021-2025, the first cycle of the MHSU Provincial Survey will take place in 2021; this survey will include questions related to the impact of COVID-19 and virtual mental health care due to the pandemic. The second cycle will take place over the next few years.

Resources

The Dynamic Analysis and Reporting Tool (DART) is an online platform available to the public to track provincial survey results in "close to real-time". Click on the above link for more information about accessing the DART.

 

Survey History and Results for PHSA

The first Mental Health and Substance Use (MHSU) Provincial Survey took place in 2011 and it was designed to improve mental health services, improve public accountability, support quality improvement initiatives, and ensure that the patients and clients are given the opportunity to participate in their communities as active members.

The 2011 PHSA report highlights results for youth, 13-17 years old, in mental health short-stay inpatient care. Within BC Mental Health & Addiction Services (an agency of PHSA), Adolescent Inpatient Psychiatry, Eating Disorders Inpatient Unit, Child and Adolescent Psychiatric Emergency are included in the PHSA report.

PHSA-specific survey results are impressive; 88% of inpatient short-stay youth mental health patients rated their overall quality of care as good, very good, or excellent.

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SOURCE: Mental Health & Substance Use Patient Experience Survey ( )
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