Vision, Mission, Values

Vision: Province-wide solutions. Better health.

Mission: PHSA, as the provincial health authority, has a mission to improve the health of the population

by:

• Delivering quality health services in a safe, effective and efficient manner to the specialized populations we serve.
• Coordinating selected specialized services province-wide and setting standards to improve health outcomes for British Columbians.
• Leading province-wide initiatives to promote system-wide improvement.
• Creating and translating knowledge. Leading innovation in health service delivery.
• Contributing to the improved health and well-being of the population through focused efforts on population and public health.
• Contributing to the sustainable development of health-care professionals through our commitment to excellence in teaching and training.

Our values are taken as a whole, and they guide our actions as an organization. They serve to provide a focus for how we approach our work. They collectively inspire behaviour that creates a dynamic and performance-oriented organization.

Patients first

• We believe that all of our endeavors should be directed to improving the care and the outcomes of the people who need and use our services across the province.
• We measure our success by the way we deliver on our commitment of better health and satisfaction for patients and their families.
• We also believe that our success depends on the contribution of each and every employee and physician and our commitment is to build an engaged workforce who are supported in their work at PHSA.

Best value

• The PHSA is driven to deliver the best possible value – the optimal quality of services at the optimal cost to taxpayers.
• We ask ourselves these important questions: How well does any service, procedure or drug work compared to the possible alternatives and at what costs? How can we help to ensure the sustainability of our health system?
• We recognize that a balance must be struck between what the public expects the health system should offer, and what the health care system and available funding can deliver. On the basis of this balance, we believe that quality specialty and province-wide services can be provided on equitable terms for all citizens of BC.

Results matter

The phrase "results matter" can be interpreted several different ways, and that is our intention.

• Results matter very much to the patients who require province-wide services, and it matters to us how people are treated in our provincial agencies.
• Results matter in our ability to influence better measurable outcomes for health in BC, and in the delivery of our mandate and commitments found in our performance agreement.
• Results matter, as we are held accountable for doing what we've said we will do and for delivering the best possible care. Financial, clinical and scientific accountability are important to us.

Improvements through knowledge

• We are committed to advancing research. Research holds answers.
• We want to ensure that new knowledge is generated and incorporated into our practice and the standards we promote.
• We are committed to ensuring that the challenges and issues we face in our day-to-day practice drives new research that leads to innovation.
• We are a learning organization – we encourage everyone to seek the best information and knowledge from all sources and to act on it.
• We stay current and up-to-date in order to provide better health care solutions.

Open to possibilities

• We approach each task with objectivity and flexibility. No one has a monopoly on good ideas, or the best way to get a job done.
• We will seek new ways of doing things, explore new approaches, and be open to learning from others.
• We encourage innovative thinking.
• We believe that optimism is moral courage.