Patient Satisfaction
Along with BC's other health authorities, PHSA annually monitors patient experiences on a recurring basis in key areas. The findings are used to measure patient satisfaction levels as a tool to improve the quality of care for British Columbians.
Patients can tell us a lot about how we are doing in providing accessible and high quality health services that meet their needs. Their feedback can provide insight into what is working and where care services can be enhanced. Surveys that include appropriate safeguards for patient consent and confidentiality can allow cancer care outpatients to be more candid than they might be if they spoke directly to a health care professional or administrator.
We welcome your feedback about the services provided by PHSA and its agencies. If you have a compliment or complaint, please let us know.